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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I live in rock Hill so when I got to the hotel, I have to make a reservation with Expedia. They will not give me a role. They told me they did not serve rock Hill customers.
Ugh!! Kiosk!! Checking in was a pain! Had to use a kiosk, then it just went blank!! Had to get help
Bathrooms should always be clean. Website says breakfast coffee and a muffin is not breakfast. Rooms are not maintained. We had a hole in ceiling. Walls are dirty scratch
Extremely pissed off made an appointment almost 2 weeks prior to my visit there order the king size bed got stuck with a stupid double never ever while. I recommend them to anybody and I will never be back.
Booked with them and showed up after driving 12 hours just for nobody to be working the desk for check in. Tried calling support and all the available options to remedy but was met with silence
Business response:
Dear Max, We sincerely apologize for the experience you encountered upon arrival. After a long journey, not being able to check in or reach support is incredibly frustrating and far from the standard we strive to uphold. Your comments are being taken seriously and will be shared with the appropriate teams to help prevent this from happening in the future. We regret the inconvenience caused and hope you will give us another opportunity to show you the excellent hospitality that you should have received during this visit. Sinc... read more
Simple coffee is not a free breakfast. Rooms were not properly cleaned, and there was a stale oder in our room. Refrigerator broke and had to be replaced.
Business response:
Dear Jerry, Thank you for sharing your experience. We are sorry to hear that your stay did not meet expectations. While we aim to provide a welcoming and well-maintained environment, we regret the shortcomings you encountered. Your concerns have been shared with the appropriate teams for careful evaluation. We remain committed to enhancing our services and making meaningful improvements. Guest feedback like yours is invaluable in that process. We hope you will consider giving us another opportunity to deliver a more comforta... read more
Property only accepts out of town customers
Business response:
Dear Jose, Thank you for sharing your review. We sincerely apologize for any frustration caused by our policy, which is in place to help ensure a consistent and secure experience for all guests. We understand how this may have been disappointing, and we regret any inconvenience it caused you. Please know that we take your concern seriously and will use it to improve our guest experience. Thank you again for your feedback. Sincerely, Hotel Management
Staff was amazing bathroom showers were not clean
Business response:
Dear Itevia, Thank you for sharing your experience. It’s wonderful to know the service you received made a positive impression. At the same time, we sincerely regret the condition you encountered in the bathroom and understand how that may have impacted your overall comfort. Your comments have been shared with the appropriate team for prompt attention. We hope to welcome you back in the future and provide a stay that meets your expectations in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,740 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.