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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was non existent.
Business response:
Dear Jim, Thank you for sharing your feedback. We understand your disappointment regarding the morning meal selection at Extended Stay America. Our team is committed to continually enhancing our offerings, and your insights help guide our efforts. We appreciate your input and hope you will consider returning to experience the positive changes on your next visit. Sincerely,Hotel Management
NO SLEEP & kitchen area was dirty. We had the worst night ever & didn't get any sleep at all because of noisy people above us! Complained to the only person that was working there, 4 different times with no resolve. My fiance and myself may have gotten 2 to 3 hours of sleep and we had to drive 600 miles the next day to get our vacation started. When we checked out Saturday morning February 15th I asked the person working the front desk to let me speak with the manager she said he wasn't there I asked her to please have him t... read more
Business response:
Dear Tomi,We sincerely apologize for the challenges you faced during yourstay. We deeply regret the noise disturbance and the lack of resolution despite your repeated complaints. We also understand your frustration with the cleanliness of the kitchen area, which is not up to thestandardwe strive for. We apologize that you didn’t receive a follow-up from the manager as promised and for the inconvenience caused before your long drive. Your feedback is invaluable, and we will be addressing these issues with our team to ensure b... read more
I didn't enjoy staying here. I was in room #211. The shade was broken and there was no way to block the parking lights from shining in my face. The bathtub bench is rusted and makes the tub area look unclean. April at the front desk was extraordinary. She was very pleasant and helpful. It's worth the extra money to stay someplace nicer.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to share your concerns. It's important to us to provide a well-maintained and comfortable stay, so we're sorry to hear that certain aspects of your room didn't meet your expectations. Your comments will be shared with the team to help improve where needed. We're also glad that April's service positively impacted your visit. Your satisfaction matters to us, and we value your feedback. We sincerely hope you'll consider giving us another opportunity to provide a ... read more
Not a fan! There was no coffee maker, hair dryer in the room. We did ask for hair dryer and got one from front desk. As far as cleanliness, the shower was not clean, even had hairs in it. The bed sheets were not soiled, but did not smell clean. Bed very uncomfortable.
Business response:
Dear Kathy, Thank you for sharing feedback about your recent stay. While we are glad our front desk team provided you with the required amenities, we apologize for not fully meeting your expectations. Most importantly, we are sorry for the housekeeping oversights you outlined. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. We will ensure your comments are reviewed appropriately with our team. We hope that you will return on your next visit to the ... read more
Kitchennette nice but NO dishes cups or anything to use in it
Business response:
Dear Connie,Thank you for your feedback. We are glad you enjoyed the kitchenette but apologize for the lack of dishes and utensils. We understand how important this is and will review our inventory to ensure a better experience in the future. We hope to welcome you back soon for an improved stay.Sincerely,Hotel Management
1st impression of arrival was descent! Ms. Reene & Tina were nice. The cleanliness of the hotel room wasn't pleasant. The shower was dirty. Hotel quality lacks care and attention to detail My stay was going well until I met the manager.. he was very unpleasant and unprofessional. The manager behavior was extremely horrible towards me. Things took a turn in a bad way when I tried to extend my stay and manager tells me this bogus excuse for why all of sudden he was to come check my room and invade my privacy. Come to find out ... read more
Business response:
Dear Tiara, Thank you for taking the time to share your experience. We deeply regret that your stay was marred by issues with the room's cleanliness and, most importantly, your interaction with the manager. Please accept our sincere apologies for the discomfort and frustration this caused. It is never our intention to make any guest feel disrespected or unsafe. Your concerns have been escalated, and we are reviewing the situation to ensure better management practices moving forward. We truly value your feedback, as it helps ... read more
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,628 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.