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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great In the begging we have not so good experience with some of the worker at the front desk, but as soon as the mng Michael was involved everything was perfect, the hotel is brand new, the price is more than fair...
Business response:
It was a delight having the two of you in our hotel. I hope that if your travels bring you to Rock Hill again that you come back and visit us.
As an Tampa evacuate, this was a great experience! The staff was friendly, the hotel was very clean and had everything we needed for our stay. We had a great experience under that circumstances!
Business response:
I'm ecstatic that you had a great day but very sorry for the circumstances of why you came to town. Hopefully everything was okay when you got home. If your travels ever bring you to Rock Hill, we'd love to have you stay with us again. Thank you for choosing Legacy Suites!
My stay was for five days and no one cleaned my room or changed my towels on the scheduled cleaning day. Other than that it was fabulous. The tenants were noisy as they went to and from but the hotel is a great hotel right now.
Business response:
While I am a huge fan of 5 out of 5 surveys, I am very sorry to hear that you had some aspects that were less than perfect. Please feel free to reach out to me directly concerning your stay, I would be glad to discuss the details directly. We are very proud of our new hotel and work exceptionally hard to make sure everyone has a great stay. Please come visit us again soon, so we can be better for you.
New hotel. Great experience Took a chance on a hotel without required. It paid off. Brand new and excellent experience
Business response:
We are very proud of our new hotel, and glad that you had a great stay. We look forward to having you back again soon. Thank you for choosing Legacy Suites for your stay in Rock Hill.
Fully-equipped kitchen, everything brand new We booked a 2 double bed room, and it was very spacious, clean, brand new, came with a fully equipped kitchen - including a full-sized refrigerator. The bathrooms were very spacious, and the shower stall came with handy wall pumps for shampoo and bath gel. The mattress and pillows were surprisingly great quality.
Business response:
I am very glad you loved our newest Legacy Suites as much as we do. We really do try to make every guests' stay as comfortable and fairly priced as possible. If you are in Rock Hill, please stay with us again, we plan to make things even better!
Ja na entrada do quarto havia cabelos no lençol e um cheiro nao muito agradável de umidade. Quarto antigo e mal cuidado Fala-se que tem cafe completo mais é uma mentira.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the condition of your room that you encountered. Cleanliness and maintenance are fundamental to a comfortable stay, and we regret that we did not meet those standards during your visit. Further, we are also sorry for the disappointment regarding breakfast choices. Your comments are very valuable, and we will be sharing them with our concerned teams to improve the overall experience. Please allow us to serve you again and improve your experience. Sinc... read more
First of all, the heater was broken would not cut down. There was rust in the shower. My man was verbally assaulted and cornered unnecessarily while trying to get coffee for us, had the police called on for retaliating on being cornered and followed throughout the hotel. He was trying to get back to me in the room. We were put out because of some thing they started. My man is a disabled veteran. We are both veterans and did not deserve to be treated poorly. His ADA rights were majorly violated. The property manager did not a... read more
Business response:
Dear Guest, Thank you for sharing the details about the instances that transpired. We are sorry for any unpleasant interactions with our team and if your concerns were not perceived with empathy and attentiveness. We want every guest, especially an honorable citizen like you and your husband, to be treated with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. Again, we are very sorry... read more
I did NOT stay at this hotel.
Business response:
Dear Hossein, We apologize for the predicament with your reservation and understand your frustration. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns. We hope you will come back and give us another try to provide you with the flawless stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,740 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.