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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was laying down and out of nowhere there was a roach next to me in the night stand and there was a bad smell overall in the room
Business response:
Dear Guest, Thank you for sharing your feedback. Our guests should always expect a clean and comfortable environment, and we sincerely apologize for falling short during your stay. Your comments have been shared with our team for review and to prevent future occurrences. We appreciate your input and would welcome the opportunity to provide a more pleasant experience should you decide to stay with us again.Sincerely,Hotel Management
No staff. No elevator. Dogs barking. No customer service.
Business response:
Dear Guest, Thank you for sharing your experience with us. We deeply regret that your stay did not meet your expectations. We understand how important it is for our guests to receive timely assistance, and we apologize for the inconvenience you faced. Additionally, we recognize the impact of noise and the absence of an elevator, and we will address these concerns to ensure a more comfortable stay for future guests. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the... read more
I did not stay at the property. Upon check in I was informed that this establishment does not rent to local residents. Although that particular grievance should be addressed with Extended Stay , I contacted hotels.com within the hour of being denied services with a paid receipt but was informed that I had only been charged $9 which has not been returned and the reservation would be cancelled. I was then charged the full amount of the booking I reserved by the hotel which I’m fully holding hotel.com accountable for being that... read more
Business response:
Dear Cathryn, Thank you for sharing your feedback. We understand how frustrating it can be to experience unexpected challenges with a reservation. As part of our compliance with local policies and ordinances, we are unable to accommodate bookings made by nearby residents. These measures are in place to align with city guidelines and ensure a consistent guest experience. Regarding your reservation, we recommend continuing to work directly with the booking platform to resolve any billing concerns, as they manage the payment an... read more
Booked a 2 1/2 week stay at this hotel through Expedia. Only to find out there was no house keeping/daily cleaning service. They mentioned that they only clean rooms if you stay “14 days” in which we did, and they still did not clean our rooms that day. We had to send our sheets to get washed and dried ourselves. Breakfast choices were not even worth the “breakfast included”. One of our rooms (we booked 2) smelled like straight pee and public restroom. We asked to change our room but they said they were not able too. We want... read more
Business response:
Dear Ashley,Thank you for sharing your experience. It’s disappointing to learn of the issues encountered during your stay, particularly regarding housekeeping, room condition, and breakfast quality. Your concerns about service expectations and cleanliness are taken seriously, and we regret that a room change could not be accommodated. Feedback such as yours is vital in helping improve both communication and guest satisfaction. We hope to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management
Comfortable beds. Bathroom shower had hair all in it as well as countertop and bath towel.
Business response:
Dear Guest, Thank you for sharing your experience. While we’re pleased you found the beds comfortable, we sincerely regret that the cleanliness of your bathroom did not meet expectations. Providing a well-maintained environment is a priority, and your comments will be shared with our team to ensure higher standards are upheld. We appreciate your feedback and hope to provide a more seamless stay in the future. Sincerely,Hotel Management
Our hotel room was nice and spacious. Unfortunately had a very strong smell or wet dog and there was dog hair all in the carpet. Room did not have the feel of being ver clean. We asked if we could move rooms due to the smell but they said they couldn’t accommodate. We ended up going to the store to purchase multiple air fresheners.
Business response:
Dear Guest, Thank you for sharing your feedback. While we’re pleased you found the room spacious, we regret that certain aspects did not meet your expectations. We apologize for the inconvenience of not being able to offer a room change and understand how this impacted your stay. Please know that your comments are being reviewed as we continue refining our cleaning protocols to enhance guest comfort. Your input is truly appreciated, and we hope to have the opportunity to provide you with a more seamless and enjoyable experie... read more
Couldn’t use the restroom in the lobby. Mattress was lawful. Breakfast Coffey bad and muffins old. Small tv with bad picture. Chair didn’t work. Overall the worst hotel I have ever stayed at. Not enough staff
Business response:
Dear David, We deeply regret that your stay did not meet your expectations. We are concerned about your issues with amenities, room comfort, and breakfast quality. We understand how frustrating these challenges must have been and are actively reviewing them to make the necessary improvements. Your comments regarding the service levels and facilities have been noted, and we are committed to enhancing both. We appreciate you bringing these matters to our attention and hope you will consider staying with us again for a more pos... read more
For it to be next to the mall it is a sketchy place. Place did NOT look like the pictures and found roaches in the room. Front desk wouldn’t even answer the phone!
Business response:
Dear Crystal, We regret that your experience did not meet expectations. Our commitment is to provide a welcoming and well-maintained environment, and we take concerns about cleanliness and service very seriously. Guest comfort remains our top priority, and we will review your comments with our team to uphold our high standards. We also understand the importance of prompt assistance and apologize for any inconvenience you encountered when reaching out to our staff. Your insights are invaluable as we continually strive to impr... read more
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,628 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.