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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They room next to mine had the smell of marinara. I never stayed I checked out
Business response:
Dear John, We apologize for any inconvenience caused by the smell from the neighboring room. Your comfort is important to us, and we understand your decision to check out. We will address this matter to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for a better stay.Sincerely,Hotel Management
Both nights were noisy, peopke running up and down halls, rooms upstairs. Homeless people stayed in lobby hartassing patrons. Room had roaches. Will never recommend or stay again. First nad review on anything I've ever given
Business response:
Dear Angela, Thank you for taking the time to share about your stay. Please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we were not aware of these concerns, as we would have been happy to try to resolve the issue or move you to another suite. Also, our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We hope you will accept our apologies and consider staying with us again.Sincerely,Hote... read more
The room was spacious and appealing to the eye. The bathroom shower had hair in it where they didn’t rinse it well during cleaning. Had to buy bleach and rinse the shower myself. There was the smell of weed in the hallway from other tenants. Did not feel like a family friendly environment.
Business response:
Dear Fernanda, Thank you for reviewing your time with us. We appreciate your compliment for the spacious room you received. However, please accept our apologies for your disappointment with the cleanliness concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make ... read more
It looks like a prison on the inside. Come to find out it’s a shelter on the low key side. That takes housing vochures .which I do not have anything against that but just let guest no . That police will be called due to violence people hanging out all day and night . And please don’t touch the snacks that supposed to be breakfast it’s not a clean area .
Business response:
Dear Shelecia, Thank you for reviewing your stay. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We assure you we are working hard to improve, and we would be ... read more
Find another place Hotel was noisy, a/c didn't work in room, toilet ran all night, breakfast was basically nothing. Horrible stay. Not worth ten dollars let alone 85.
Business response:
Dear Nicholas, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Beware stay away not up to standard
Business response:
Dear Jimmy, Thank you for your feedback. We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide, and we will look into them and ensure this does not happen again. However, if you need further assistance, please feel free to reach out to us directly. We hope this isolated issue will not prevent you from returning for the better experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,624 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.