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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For it to be next to the mall it is a sketchy place. Place did NOT look like the pictures and found roaches in the room. Front desk wouldn’t even answer the phone!
Business response:
Dear Crystal, We regret that your experience did not meet expectations. Our commitment is to provide a welcoming and well-maintained environment, and we take concerns about cleanliness and service very seriously. Guest comfort remains our top priority, and we will review your comments with our team to uphold our high standards. We also understand the importance of prompt assistance and apologize for any inconvenience you encountered when reaching out to our staff. Your insights are invaluable as we continually strive to impr... read more
Breakfast was non existent.
Business response:
Dear Jim, Thank you for sharing your feedback. We understand your disappointment regarding the morning meal selection at Extended Stay America. Our team is committed to continually enhancing our offerings, and your insights help guide our efforts. We appreciate your input and hope you will consider returning to experience the positive changes on your next visit. Sincerely,Hotel Management
NO SLEEP & kitchen area was dirty. We had the worst night ever & didn't get any sleep at all because of noisy people above us! Complained to the only person that was working there, 4 different times with no resolve. My fiance and myself may have gotten 2 to 3 hours of sleep and we had to drive 600 miles the next day to get our vacation started. When we checked out Saturday morning February 15th I asked the person working the front desk to let me speak with the manager she said he wasn't there I asked her to please have him t... read more
Business response:
Dear Tomi,We sincerely apologize for the challenges you faced during yourstay. We deeply regret the noise disturbance and the lack of resolution despite your repeated complaints. We also understand your frustration with the cleanliness of the kitchen area, which is not up to thestandardwe strive for. We apologize that you didn’t receive a follow-up from the manager as promised and for the inconvenience caused before your long drive. Your feedback is invaluable, and we will be addressing these issues with our team to ensure b... read more
I didn't enjoy staying here. I was in room #211. The shade was broken and there was no way to block the parking lights from shining in my face. The bathtub bench is rusted and makes the tub area look unclean. April at the front desk was extraordinary. She was very pleasant and helpful. It's worth the extra money to stay someplace nicer.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to share your concerns. It's important to us to provide a well-maintained and comfortable stay, so we're sorry to hear that certain aspects of your room didn't meet your expectations. Your comments will be shared with the team to help improve where needed. We're also glad that April's service positively impacted your visit. Your satisfaction matters to us, and we value your feedback. We sincerely hope you'll consider giving us another opportunity to provide a ... read more
Not a fan! There was no coffee maker, hair dryer in the room. We did ask for hair dryer and got one from front desk. As far as cleanliness, the shower was not clean, even had hairs in it. The bed sheets were not soiled, but did not smell clean. Bed very uncomfortable.
Business response:
Dear Kathy, Thank you for sharing feedback about your recent stay. While we are glad our front desk team provided you with the required amenities, we apologize for not fully meeting your expectations. Most importantly, we are sorry for the housekeeping oversights you outlined. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. We will ensure your comments are reviewed appropriately with our team. We hope that you will return on your next visit to the ... read more
Kitchennette nice but NO dishes cups or anything to use in it
Business response:
Dear Connie,Thank you for your feedback. We are glad you enjoyed the kitchenette but apologize for the lack of dishes and utensils. We understand how important this is and will review our inventory to ensure a better experience in the future. We hope to welcome you back soon for an improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,740 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.