Extended Stay America - Rockford - I-90

Business response:

Thank you for reviewing your stay at Extended Stay America. We are glad you were pleased with our immaculate accommodations with a fully-equipped kitchen and that we were able to exceed your expectations. It was our pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found our property well-kept, and our staff friendly and professional. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management 

Business response:

Tiffany, thank you for your gracious rating for Extended Stay America. We are glad you had an overall pleasant stay and particularly liked the service provided by our courteous associates. That being said, we were extremely sorry to read about the issue you had in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. Sin... read more

Business response:

Brianna, all of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the generous review of Extended Stay America. We are delighted to know you had a great stay and that you loved our cordial associates. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management