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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk gave our room key to someone else and they were trying to get in late night. Then one of the desk staff came up and tried to get in as well.
Business response:
Jeff, thank you for being our guest. We are sorry for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave, so your feedback has been discussed with our front desk team to make sure we are diligent in our efforts moving forward. We regret the inconvenience and hope to redeem ourselves in the future. Sincerely, Hotel Management
Everything was great Wish there was more options for breakfast
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Good pit stop on the way back from airport. Easy check in. No complaints.
Business response:
Ayunna, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
slumming it "breakfast is coffee usually empty, wrapped muffins, packaged oatmeal, and granola bars. stairs caked with mud. told front desk for 3 days. only other source of food was broken vending machine. staff nice
Business response:
Richard, thank you for being our guest. We are sorry for the cleanliness issue you encountered and that our staff was not attentive enough. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Please give us another chance so we can make it up to you. Since... read more
It was very nice. We were just passing through and the price was amazing fir a quality room.
Business response:
Thank you for choosing Extended Stay America and for the excellent review. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. We look forward to hosting you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 4.2 star rating with 1,282 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.