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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Apparently I accidentally booked a handicapped accessible room. When I noticed, the employee wouldn’t exchange my room saying it would cost significantly more, when in reality it was the same price. Also, there were no disposable cups, or toiletries n the bathroom
Business response:
Thank you for choosing to stay with us at Extended Stay America. Although from your rating it seems you had an overall pleasant stay, we are sorry for not accommodating you with the room you requested. Kindly note, our brand standards require us to keep the in-room amenities and toiletries available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. We hope you will give us the chance to welcome you again in the future. Sincerely, Hotel Mana... read more
Great place
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
It was a nice place to stay in for my brief moment that i was here
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
Travelocity did not disclose the$25 per pet fee. This added significantly to my cost and should have been made clear in the reservation process.
Business response:
Thank you for your review. We regret knowing the information on our website pertaining to the pet fee went unseen by you. Please note the website mentions, Pet fee: USD 25 per night "maximum USD 150 per stay". We hope you will choose to stay with us again. Sincerely, Hotel Management
Room was great, cozy and clean. Beds were a little too firm but not uncomfortable. Breakfast was disappointing, only granola bars or oatmeal for options.
Business response:
We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. However, we regret our grab-and-go breakfast offerings were not of your liking. We value your feedback and look forward to your next stay soon. Sincerely, Hotel Management
Rude Service First impression wasn't ideal. No greeting from the woman who checked me in. I gave her my name and she requested my drivers license and wouldn't take any other form of ID. Every time i offered my credit card, email confirmation, anything she would rudely interrupt me and insisted ID only. One of the towels in our bathroom had makeup smudges on it- looked like mascara and our toddlers got a rash on their bottoms from taking a bath in the tub. Maybe from the cleaning.. I'm not sure.
Business response:
Courtney, thank you for being our guest. We are sorry for the disappointment you had with our housekeeping service issue. Your feedback will be shared with the appropriate team members to improve our efforts going forward. Kindly note, collecting a valid photo ID at the time of check-in is a normal procedure, and we regret if we were unable to explain these processes on arrival. Rest assured that all our guest details are confidential. We hope this incident will not prevent you from staying with us again. Sincerely, Hotel Ma... read more
Everything was fine the room was clean definitely will return another time
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked your spotless room. Thank you once again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
friendly staff, quick check-in, very clean room, clean and fresh bed.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 4.2 star rating with 1,282 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.