This profile has been claimed by the business owner or representative.
Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked that there were animals around the building but I was made aware some of the cleaning staff steals phone chargers so I felt uneasy.
Business response:
Thank you for being our guest. We are pleased to see your rating and happy to know you liked our pet-friendly feature. We appreciate all your feedback and look forward to your next visit. Sincerely, Hotel Management
Good availability. Good coffee and granola bars to go at 6 am. Gave me a different room when the bathroom of one was thick with smell of cigarette smoke. Check-in and check-out easy. 4 rooms - I found small hair in bedsheets 2x, small hair on toilet, sm hair on towels. Refrigerator in 2/4 rooms needed better cleaning. Overall, reliable and decent experience.
Business response:
Jen, thank you for being our guest. We are pleased to know you had a pleasant time with us and that you enjoyed our breakfast offerings. However, we are sorry for the odor you encountered in your room. We have shared your feedback with the housekeeping team to be more diligent in their efforts. We appreciate your business and hope to have an opportunity of hosting you again in the future. Sincerely, Hotel Management
Good location, enough parking, close to everything. The only problem is that they don’t clean the room nor replace the towels, not even pick up the trash in the room, when I asked in the lobby they told me every 7 days they replace the towels. Would be nice to know this in advance.
Business response:
Cynthia, thank you for choosing Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and had a pleasant stay with us. However, we regret the inconvenience you faced. Your feedback is very important to us and has been shared with the front desk staff to ensure we communicate our services to all guests. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
nice clean room. the only thing tat i miss is that this the only hotel i ever stayed that did not have a swimming pool
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked your well-kept suite. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Good size room, clean, full kitchen with two burner electric range, microwave oven, and large residential refrigerator with separate freezer section.
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We're delighted to know you loved your well-equipped room and that you had an enjoyable experience. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
I like the fact that i was able to get checked into my room within minutes
Business response:
Thank you so much for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided excellent service. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management
I liked the cleanliness. I rented a room to sleep in that was priced right. There wasn’t a breakfast that I didn’t like, an exercise room I’d never use or a pool I’d never use let alone be charged for. They had a laundry room that I did use. The room had a stove, full size fridge and kitchen packages I could have used. Also if I were to stay long term I wouldn’t have been charged excessive cleaning costs. Their policy was cost effective. It’s the first hotel I felt the value for the cost was spot on. Very enjoyable.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are so pleased that your experience was positive and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will stay with us again! Sincerely, Hotel Management
I didnt like anything on the property abd the cashier was extremly rude
Business response:
Thank you for your review. We are sorry your stay with us was not a pleasant one and regret the poor service you received. We have shared your feedback with the appropriate individual so that our future guests’ do not encounter a similar issue. We value your business and hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.8 star rating with 1,643 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.