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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The grab and go breakfast left a lot to be desired.
Business response:
Thank you for your review, and it is nice to know you enjoyed your overall stay with us. However, we are sorry our grab-and-go breakfast was not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
Would stay again. However if you are without a car I would not stay here. There are no nearby shops, restaurants (other than one that opens at 11am)--nothing. Also, management is not attentive to weeds growing in all landscape beds especially at main entrance. (Planters at the door were filled the day I left because an upper management team was visiting that day). My room was very nice and quiet and clean.
Business response:
Abe, thank you for posting a review of your stay at Extended Stay America. We are glad to know you liked our well-kept room and that you had a pleasant time with us. We appreciate your feedback regarding the premises of our hotel as we are continuously looking for ways to improve. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
The location was good and it filled most of our needs. No business center or pool was the only thing we would have liked.
Business response:
Thank you for choosing Extended Stay America for your recent stay. We are happy that you enjoyed your stay at our hotel. We also appreciate your kind comments about our convenient location and are glad this contributed to making your stay a great one. However, we regret we did not have a business center and a pool that you were expecting. We will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. It was a pleasure to have you as our guest, and we hop... read more
Nothing to write home about We booked here for the price point and nature of our visit. Acceptable is probably the best way to describe it.
Business response:
Thank you for reviewing your experience online. We are glad to learn our service along with our facilities were to your satisfaction. However, we are sorry for any inconvenience caused to you. Your feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
BYOI (Bring your own ice). They have none, unless you make your own in the frig
the studio room with our kitchen, which makes the room feels more like home, rather than a hotel.
Business response:
Lee, thank you for taking the time to write a review about your stay with us at Extended Stay America. We are delighted to read you enjoyed your comfortable suite and the fully equipped kitchen. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Entrace description lacking When I asked if there were alternate entrances that we should park at to have closer access to our room, I was told there were entrances at each side of the building. So we left the lobby area parking and drove more than 3 quarters around the building. (The SIDE entrance was literally 30 yards from the front entrance). Then when we got in the side door and looked for the elevator, we found it IN THE LOBBY. Ugh. Then we came down for breakfast it was grab n go off a cart in the lobby. I must have m... read more
Business response:
Thank you for sharing your feedback with us. We regret the inconvenience caused due to the inaccurate information shared by one of our associates at the front desk. Your feedback for the service will help us improve our performance going ahead. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.8 star rating with 1,643 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.