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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
friendly staff, quick check-in, very clean room, clean and fresh bed.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I like the spacious rooms and mini kitchenettes. The cable selections were ideal for minimum entertainment. Beds were comfortable and hotel was quiet. Staff was extremely friendly and easy to communicate with.
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you enjoyed your comfortable suite and fully equipped kitchen, along with the service of our team. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts and we'll be sure to share your comments with them. We hope to see you again soon. Sincerely, Hotel Management
Breakfast should stay till 10am and was lousy. what coffee leftover should stay on a table After all, the hotel was satisfying
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We value your suggestion and hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The room was very nice and perfect for what I needed for my stay in Rockford. What I did not like was the breakfast bars available for the breakfast there wasn't a choice and just a couple of bars. That isn't even bad, just only thing that Ibwoukd have changed.
Business response:
Thank you for taking the time to post such wonderful feedback about Extended Stay America. We were delighted to have you stay with us and are so glad that you enjoyed your room. We will also make a note of your feedback about the breakfast as we plan any changes to our breakfast offerings. Thank you once more for including us in your travel plans. We invite you to stay with us again the next time you visit our area. Sincerely, Hotel Management
Disappointed Room smelled of smoke (even though it was non-smoking). Front desk called to ask how room was and when my wife told them of the odor, they said they'd see if they could get us a different room. Never called back. Hotelmwas not close to full based on half empty parking lot. Also, there was no coffee maker or any dishes - totally bare cupboards. This may be a fine property and staff, but I was not impressed.
Business response:
Frank, we apologize as our associates at the front desk did not action your complaint regarding the odor in your room and regret the uncomfortable stay you had due to it. Your frustration is completely understood, so your feedback has been discussed with the appropriate departments and their heads to ensure we improve our service delivery to satisfy each guest who walks in through our doors. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items... read more
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.9 star rating with 1,688 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.