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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was addiquate for my overnight stay. The breakfast could have be more inviting with maybe a place to sit and enjoy the coffee.
Business response:
Elizabeth, thank you for choosing Extended Stay America for your overnight stay. Even though you didn't get to spend much time at the hotel, it is nice to read that you had a relaxing and restful night. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We look forward to your next stay. Sincerely, Hotel Management
It was very clean the room was a nice size also love the look
Business response:
Thank you for taking the time to write a review about your stay at our hotel. We are happy to read you enjoyed your stay at our spotless property. We are also glad you liked your comfortable suite. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Disappointed Room smelled of smoke (even though it was non-smoking). Front desk called to ask how room was and when my wife told them of the odor, they said they'd see if they could get us a different room. Never called back. Hotelmwas not close to full based on half empty parking lot. Also, there was no coffee maker or any dishes - totally bare cupboards. This may be a fine property and staff, but I was not impressed.
Business response:
Frank, we apologize as our associates at the front desk did not action your complaint regarding the odor in your room and regret the uncomfortable stay you had due to it. Your frustration is completely understood, so your feedback has been discussed with the appropriate departments and their heads to ensure we improve our service delivery to satisfy each guest who walks in through our doors. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items... read more
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.8 star rating with 1,643 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.