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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Entrace description lacking When I asked if there were alternate entrances that we should park at to have closer access to our room, I was told there were entrances at each side of the building. So we left the lobby area parking and drove more than 3 quarters around the building. (The SIDE entrance was literally 30 yards from the front entrance). Then when we got in the side door and looked for the elevator, we found it IN THE LOBBY. Ugh. Then we came down for breakfast it was grab n go off a cart in the lobby. I must have m... read more
Business response:
Thank you for sharing your feedback with us. We regret the inconvenience caused due to the inaccurate information shared by one of our associates at the front desk. Your feedback for the service will help us improve our performance going ahead. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
I didnt like anything on the property abd the cashier was extremly rude
Business response:
Thank you for your review. We are sorry your stay with us was not a pleasant one and regret the poor service you received. We have shared your feedback with the appropriate individual so that our future guests’ do not encounter a similar issue. We value your business and hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I liked that there were animals around the building but I was made aware some of the cleaning staff steals phone chargers so I felt uneasy.
Business response:
Thank you for being our guest. We are pleased to see your rating and happy to know you liked our pet-friendly feature. We appreciate all your feedback and look forward to your next visit. Sincerely, Hotel Management
Good availability. Good coffee and granola bars to go at 6 am. Gave me a different room when the bathroom of one was thick with smell of cigarette smoke. Check-in and check-out easy. 4 rooms - I found small hair in bedsheets 2x, small hair on toilet, sm hair on towels. Refrigerator in 2/4 rooms needed better cleaning. Overall, reliable and decent experience.
Business response:
Jen, thank you for being our guest. We are pleased to know you had a pleasant time with us and that you enjoyed our breakfast offerings. However, we are sorry for the odor you encountered in your room. We have shared your feedback with the housekeeping team to be more diligent in their efforts. We appreciate your business and hope to have an opportunity of hosting you again in the future. Sincerely, Hotel Management
Good location, enough parking, close to everything. The only problem is that they don’t clean the room nor replace the towels, not even pick up the trash in the room, when I asked in the lobby they told me every 7 days they replace the towels. Would be nice to know this in advance.
Business response:
Cynthia, thank you for choosing Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and had a pleasant stay with us. However, we regret the inconvenience you faced. Your feedback is very important to us and has been shared with the front desk staff to ensure we communicate our services to all guests. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
nice clean room. the only thing tat i miss is that this the only hotel i ever stayed that did not have a swimming pool
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked your well-kept suite. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 4.2 star rating with 1,282 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.