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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For the price this place was fine, but my "single queen" room only had a single double bed. Between that, the bed hardness, and other guests partying late it was a rough night. I mentioned the bed issue in the morning and was told it happened because their "single queens" were overbooked.
Business response:
Dear Kevin, Thank you for evaluating your stay. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration. We regret learning about the noise issues you encountered during your stay. We appreciate you bringing these concerns to our attention so we can address them appropriately. Thank you for mentioning the great value we offer to our g... read more
Can we have more time to check out and not at 11 in the morning? im literally paying the price of a 5 star hotel for an average room in eg w just coffee as “breakfast” at the so at that point I might as well be able to leave whenever tf i want. paid dn $40 for fees. The room service lady came earlier than 11 trying to come in while my husband wasn’t even fully dressed.
Business response:
Dear Paula, Please accept our sincere apologies for the inconvenience and less-than-favorable experience you had at our hotel. We are very sorry that our service did not meet your expectations. We will review your situation with the relevant individuals to ensure that we take the necessary steps to prevent a similar incident from occurring in the future. We understand the gravity of the situation and offer our sincere apologies for any inconvenience caused. Please be assured that we are committed to improving our services an... read more
Loved the kitchen in our room the options for dishes!
Business response:
Dear Venessa, We are truly grateful for your kind words about our hotel. Your positive feedback has made our day, and we are thrilled to know that you had an excellent stay with us. We are particularly pleased that you enjoyed all of the in-room amenities we provide. Your recommendation of Extended Stay America to future guests is greatly appreciated. We eagerly await the opportunity to welcome you back soon.Sincerely,Hotel Management
Good
Staff was very hospitable and were very accommodating of our needs!!
Business response:
Dear justin,Thank you for your glowing review! We're thrilled to read that you had a wonderful experience during your stay with us. Providing exceptional service and ensuring our guests feel comfortable and well-cared for are our top priorities, and we're delighted that our staff exceeded your expectations. Your satisfaction is our greatest reward, and we can't wait to welcome you back to Extended Stay America for another enjoyable visit.Sincerely,Hotel Management
All the staff that I have encountered have been amazing
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,408 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.