Extended Stay America - Sacramento - Elk Grove

Business response:

Dear Wesley, Thank you for your feedback. We’re glad you enjoyed the facility and found the location convenient. However, we apologize that noise from other guests impacted your overall experience. Your comments will be shared with the team as we explore ways to create a more relaxing environment. In the future, please know that our front desk is staffed around the clock and is always happy to address any concerns that will make your stay more comfortable. We appreciate you staying with us and hope to welcome you again at Ex... read more

Business response:

Dear Cherie, Thank you for your valuable feedback. We are pleased to learn that you appreciated the serene atmosphere and the convenient proximity to the freeway and shopping facilities. We sincerely appreciate your choice to stay with us at Extended Stay America and look forward to the opportunity of welcoming you back in the future. Sincerely, Hotel Management 

Business response:

Dear Jamie, Thank you for your wonderful review. We are delighted to learn that you have consistently enjoyed your experience with us. It’s fantastic that you feel comfortable, and we truly appreciate your kind remarks about our friendly staff, as well as the cleanliness and serene atmosphere. Your continued trust means a great deal to us, and we look forward to welcoming you back to Extended Stay America soon. Sincerely, Hotel Management 

Business response:

Dear Jujhar, Thank you for your feedback. We’re glad your stay was overall a positive experience. We do apologize for the condition of the tub and appreciate you bringing it to our attention. Your comments will be shared with our housekeeping team to ensure greater attention to detail. We look forward to welcoming you again to Extended Stay America with an even better experience. Sincerely, Hotel Management