Extended Stay America - Sacramento - Elk Grove

Business response:

Dear Bella, We are genuinely disappointed to learn about the issues you experienced during your visit. The room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management 

Business response:

Dear Delia, Thank you for your generous comments and highlighting our convenient location. However, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Rick, Thank you for sharing your thoughts with us. Our team is dedicated to providing the best possible service and quality to every guest. However, we are sorry that your stay did not meet your expectations and for any inconvenience. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope that you will consider revisiting us so that we can demonstrate the exceptional experience we are known for.Sincerely,Hotel Management