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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was fine until morning of checkout. I was stiil asleep at 9am when housekeeping tried to enter. Checkout was at 11am.
Business response:
Carol, thank you for choosing Extended stay america for your stay. We are pleased you had an overall stay with us. That said, we are sorry for the inconvenience you experienced due to our housekeeping service. We have shared your concern with them so this is not repeated again. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Nice and peaceful and comfortable
Rooms for improvement Hotel is nice and clean, but the hallway on second floor where my room was has unpleasant odor . Elevator not working and I have back problem so I wasn't so thrilled to walked up and down stairs on my stayed
Business response:
Elise, thank you for being our guest at Extended Stay America. We are pleased to know you had an overall enjoyable stay with us. That said, we are sorry for the issues you had and the inconvenience they caused. Your feedback is appreciated, and we will use it as a tool to improve our future guests' experience. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was really nice and quite
Easy access to food, shopping and freeway.
Business response:
Jeanette, thank you for writing such a wonderful review of our hotel. We appreciate your lovely comments about our convenient location close to various restaurants and shopping. We receive many positive comments about our location, so we are glad this contributed to making your stay great. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day! Sincerely, Hotel Management
Heater not operational No heater and called and they said they would let maintenance know. Didn't offer another room
Business response:
Angel, please accept our apologies for the inconvenience you experienced due to the heater not working properly. Your comments are appreciated as they will help us to improve ourselves and have also informed our maintenance team to ensure no future guest experiences the same. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.