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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only 2 pillows. Overall was good. The bed only had 2 somewhat flat pillows.
Business response:
Robert, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. Kindly note, extra pillows are available at the front desk upon request. We appreciate your business and hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Carpets dirty, rest was ok , reservation was made for a room with one queen bed for me and my wife, were given two single beds, disappointed as they didn't keep the reserved room
Business response:
Jay, thank you for being our guest. We are sorry we were unable to accommodate you in the room which you booked, and for the cleanliness issue you had. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the carpets to remove the dirt. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Outstanding management Had few issues but the management team took care of it which made things better. Thank you Melissa.
Business response:
Joshua, thank you for taking the time to share your warm feedback regarding your stay at Extended Stay America. Your compliments were a pleasure to read, and we are delighted that our associates helped to make your stay extraordinary. We will share your gracious remarks with Melissa. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
ELk Grove It was a good comfortable stay, I just wish it was a bit cleaner.
Business response:
Thank you for taking the time to review your recent stay. It’s a pleasure knowing your visit with us was an enjoyable one. We will also share your comments regarding the cleanliness will be shared with our housekeeping team so that they can take the necessary steps to ensure better experiences for our guests. We look forward to welcoming you back soon at Extended Stay America. Sincerely, Hotel Management
Decent but I would not like to stay here again. The shower facet had a missing peice. There was peices of toilet paper on the bathroom floor. The thermastat on the wall did not turn on or worked at all. Had to use the panel on the actual heater to work.
Business response:
Jessica, thank you for choosing our hotel. We are pleased overall your stay was a pleasant one, but we are sorry for the housekeeping and maintenance issues you encountered in your room. We have taken note of your feedback and have shared it with the appropriate teams so that we can improve our service and facilities going forward. We hope you will choose us again in the future so that we can provide you with a much better stay. Sincerely, Hotel Management
This is my second time I have stayed at Extended Stay America. I really do enjoy how the staff at the front desk greet you, and help you with any service questions. I would like to see toilet seat covers in the bathroom, and I wish that the breakfast was actually a breakfast that you eat out of a plate (LOL) I also like the location of the hotel. Right by the freeway, gas stations, etc.
Business response:
Carol, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked the service provide by front desk staff and that our great location close to freeway and gas stations were perfect for your needs. We value your suggestion and look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Bare bones amenities best describes this property. Breakfast is a joke, no coffee maker in room. This stay was last minute booking, and now i know why it was available. This was my 2nd try with ESA, the other stay was in San Jose, Ca. and was very similar in just how underwhelming it was. The only positives were it was not too expensive, but still not a "value", it was clean, and it was available.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,464 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.