Extended Stay America - Sacramento - Elk Grove

Business response:

Dear Victoria, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management 

Business response:

Dear Jeanette, Thank you for taking the time to post your kind comments! It is gratifying to read that you enjoyed your time with us. We continually strive to provide our guests with the exceptional visit they deserve. Therefore, we are delighted you enjoyed a great check-in experience and loved our pet-friendly suites. It was a pleasure having you with us at Extended Stay America, and we look forward to having you back for the flawless stay you should always expect from us.Sincerely,Hotel Management 

Business response:

Dear Kirk, Thank you for providing feedback regarding your recent visit to our hotel. We are pleased you enjoyed our clean accommodations. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We hope to have you back for a more satisfying stay next time you return to the area.Sincerely,Hotel Management 

Business response:

Dear Charles, Thank you for including Extended Stay America in your travel plans. We are glad you enjoyed your stay and are delighted our hotel offers everything you need for a convenient stay. Thank you again, and we look forward to your next visit.Sincerely,Hotel Management