Extended Stay America - Sacramento - Elk Grove

Business response:

Zac, thank you for being our guest and taking the time to post your review. Although you had a pleasant stay, we apologize for the inconvenience you experienced due to the smoke smell. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thanks once more for your valuable feedback, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Lisa, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

We appreciate you providing your feedback. It's great to know your stay was enjoyable overall, but we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Frank, thank you for your 5-star review. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Joe, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Mia, thank you for the nice review of the Extended Stay America. We are delighted to know you and your furry friend had an amazing stay and that you were impressed with our courteous associates. It was a pleasure to have you both as our guest, and we hope to see you again soon. Sincerely, Hotel Management