Extended Stay America - Sacramento - Elk Grove

Business response:

We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your fabulous rating and letting us know about your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Summer, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

William, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We understand how important a fresh, comfortable environment is, especially when expectations are set in advance. We regret that the atmosphere you encountered affected your overall experience and personal comfort. Feedback such as yours is valuable. Your comments have been noted and will be shared as part of our ongoing efforts to maintain appropriate standards throughout the property. We appreciate you bringing this matter to our attention and sharing your perspective. Sincerely, Hotel Management 

Business response:

Dear Guest, Please accept our apologies for not fully meeting your expectations. We want to reassure you that we do everything possible to discourage the entrance of the outside insects mentioned. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced. Additionally, kindly note that our dedication to enhancing our property continues, and your comments will play a vital... read more

Business response:

Dear Guest, On behalf of our entire team, please accept our sincere apologies that your stay did not meet your expectations. We’re genuinely sorry to hear about the concerns you experienced regarding cleanliness and breakfast, as this is not the standard we aim to provide. Your feedback has been shared with our team so these areas can be reviewed moving forward. We appreciate you choosing our hotel during your visit and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are genuinely concerned to hear that the condition of the space and certain features did not align with the experience we aim to provide. Feedback like yours helps guide ongoing improvements, and your remarks will be carefully shared with our team. We appreciate your honesty and hope you may consider returning in the future so we can offer a more comfortable and reassuring stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that the team provided friendly and attentive service, and we truly appreciate your kind remarks about their efforts. At the same time, we sincerely regret the issue you encountered with pests in the room, especially given your sensitivity, and understand how concerning this must have been. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments have been shared wit... read more