Extended Stay America - Sacramento - Elk Grove

Business response:

Thank you for reviewing your stay at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your feedback has been shared with the appropriate team members, and we are taking every possible measure to ensure it does not happen again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management 

Business response:

We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your fabulous rating and letting us know about your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Summer, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

William, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely regret that your experience did not meet expectations, and we take cleanliness concerns very seriously. Our team strives to maintain high standards in all areas, and your comments highlight where improvements are needed. Your experience is important to us, and we are committed to providing a cleaner and more comfortable environment for all guests in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing such detailed feedback and for returning to stay with us multiple times. We are glad you found the parking convenient and appreciated aspects of the service team, though we’re sorry to hear this visit did not reflect the consistency you’ve experienced before. Your comments regarding comfort, in-room functionality, and overall surroundings are concerning and have been noted, as this is not the standard we aim to uphold. We also regret the inconvenience caused by disturbances and maintenance-r... read more

Business response:

Roger, thank you for sharing your experience with us. We are sorry to read our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. In-suite amenities are also available and are complimentary at the front desk. We have shared your comments with our team to ensure clear communications going forward. We hope to have the opportunity to welcome yo... read more