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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was very dirty and our room that we were supposed to use was a complete mess
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to learn that your experience did not reflect the high standards we strive to maintain. Cleanliness and comfort are very important to us, and your comments will be shared with our housekeeping team to ensure improvements are made. Your experience helps us continue enhancing the quality of service we provide to our guests. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
The room furniture was shabby. The windows had not been cleaned in years. The hall smelled like weed and the room had a stale smell. “Breakfast” was just a Nutrigrain bar. The price was way too much for this level of service.
Business response:
Dear Guest, Thank you for taking a moment to share your thoughts. We are very sorry to learn about the condition of your room and the areas you found unsatisfactory. Your feedback regarding cleanliness and unpleasant smell has been shared with the housekeeping team for immediate attention. We also regret that the breakfast selection and overall value did not meet your expectations. Your comments are valuable, and we appreciate the opportunity to make improvements based on your experience. We hope you will give us another cha... read more
The smell in the room was horrible. If we weren't so tired we would have left. The carpet was wet and smelled like mildew. The whole place was really stinky.
Business response:
Dear Michael, We sincerely apologize for the unacceptable condition of the room during your stay. The odor and moisture you experienced are far below the standards we aim to maintain, and we regret the discomfort it caused. Your comments have been shared with our housekeeping and maintenance teams to prevent similar situations in the future. We understand how frustrating this must have been, especially after a long day. Thank you for bringing these concerns to our attention, as feedback like yours is essential in helping us ... read more
Where do I begin if you guys wanna get time moved back into the 1980s then this is the spot for you. If you’re on the second or first floor, your room will smell like Clorox from all the cleaning supplies to try to mask the dog and animal smell. I was supposedly on the floor the third that had no dogs I had holes in my curtains, some of the windows would not open painters chipped throughout the room. You’re only allowed two pillows no more than three definitely felt like I needed to have a black light. I would not recommend ... read more
Business response:
Dear Margarete, Thank you for taking the time to share your feedback. We understand your concerns and are sorry to hear that your stay did not meet the level of comfort you were expecting. Guest feedback is important, as it allows us to identify areas in need of closer attention, from room condition to overall atmosphere. We are also assessing how amenities are presented and maintained. Your perspective is truly valued, and we hope future accommodations bring you a more satisfying experience. Sincerely, Hotel Management
Very dated Hotel with discomfort, used old pillows when you ask for anything they don’t bring it to you. Uncomfortable bed, pillows mold in the bathroom: cracks in the sink no room service: Use the key one time and you cannot reuse so each time you have to go to the lobby., reservation included for breakfast, but all you get is coffee and muffin in the breakfast. Charges are higher than other hotel with better amenities. The ad is very deceiving. I don’t recommend anybody to that hotel.
Mediocre rooms, terrible odors We needed a place to stop on a long drive through California with our pets while moving and this place had rooms available. The area was decent and the staff was friendly, but the rooms need work. Clearly people have been smoking in non-smoking rooms and the hotel needed to cover up the odor. Unfortunately the products they used and the scents they picked make the room smell unbearably bad. It was late and we couldn’t go anywhere else, so we toughed it out. The smell was so strong that my dogs ... read more
The space did not smell fresh it was stuffy and like a lot of cooking happened
They don't clean rooms, they don't provide toiletries unless you ask. Elevator was dirty. AC vent was dirty.
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.