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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was clean upon arrival it was a nice room. The problem was when the lights went out the roaches came out
Worst Worst extended stay hotel I have ever stayed in. But, the morning staff was outstanding.
Business response:
Thank you for taking the time to write a review of your stay. I appreciate your comments about our staff; however, I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken... read more
Cleanliness It took them 3&1/2 days to put clean sheets on my bed my RM somone else was in n the room was filthy that they gave plus it was full of people on drugs
Did not make it
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and professional customer service. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Tired, needs a complete update! I was disappointed in the facility! The carpet and drapes are old and need of cleaning. There was no fan in the bathroom and the bathroom door had water damage that was painted over. Furnishing and bedding were garage sale left over quality.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that our rooms did not meet your expectations. Please accept my apology. Your comments were reviewed by the staff, and we are making sure we are implementing deep cleaning and preventative maintenance procedures to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the ... read more
ouch The only good thing about this hotel was Ben and Tavi(staff )
Business response:
Thank you for taking the time to write a review of your stay. I appreciate your kind comments about our staff; however, we apologize that your stay failed to meet our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Close to sacraments Not clean and no razor to use. They don't supply anymore but they are still on the picture of what you could get. Food would run out early every day and there was no more.
Business response:
Thank you for your review. Please know that we are sincerely sorry that your stay with us did not meet your standards. Your comments were reviewed by the staff, and we will take the necessary steps to make sure your experience is not repeated. I really appreciate you bringing this to our attention.
Yikes! Very basic room in a business park near freeway... very convenient location. No coffee in room. Sink drain / stopper did not work. No utensils, plates, etc in kitchen area. Returned 3 nights (out of 5) to find uniformed police / probation officers at hotel looking for someone.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that our amenities were not to your expectations. Please accept my apology. While we no longer keep dishes in guest rooms, these items, including coffee pots, are available at the front desk. As this hotel’s manager, I will work with our front desk staff to make sure we are clearly communicating our amenities during guest arrivals. Additionally, please know that guest safety is our first priority, and I will be taking steps to... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.