Extended Stay America - Sacramento - Northgate

Anonymous 

on Expedia

8 years ago

Disgusting We had to kill a big roach in our room . We never had towels in our room . I called they said they would be done in 10 minutes . A hour passed I called back and they told me I had to go get them . They had broken down cars in the parking lot that need to be towed . I will never go there EVER again . The stairs were so disgusting it was like walking downtown . 

Anonymous 

on Expedia

8 years ago

No kitchenware available We chose this kind of motel so we could prepare our own food and bought groceries so we could. There weren't any items available not even a dish or fork. The staff seemed uninterested in resolving this for us. They were okay but had no investment in finding any dishes or cookware for us. They said maybe someone would check out the following day and turn in some kitchen items we could use later. We were there for 2 days so now we had to spend more money to eat in a restaurant. Thankfully there were se... read more

Maria L 

on Expedia

8 years ago

Horrid The lock on my room was broken, I asked to be moved to a different room the next night. I am disabled and had to walk 3 floors of stairs since the elevator was broken and it was not told to me by the hotel staff when making the reservation. The rooms were nothing like the photos. 

Kelly 

on Expedia

8 years ago

Never again . . . While I was happy with the location and the staff was friendly, the hotel itself was pretty scary. We checked in, went to our room and my 10 year old daughter went in to the bathroom--as I was noticing there was only one pillow, she called out to me, "um mom, there is blood on the floor." Sure enough there was quite a bit of blood on the floor, the bathtub was covered in something pink (unsure if mildew or residual blood--hoping for the mildew as the whole tub was pink) and there were no towels. I really wi... read more

Matt 

on Expedia

8 years ago

The place to stay if you don't need to sleep Elevator out of commission indefinitely; You'll haft retrieve and make your own bed; Fold your own bath towels; Takeout previous tenant's trash; Clean-up the floor liquids from the freezer left open; The stairwells are consider a smoking lounge for others; Heating/AC unit cycles on and off continuously; Plugin the light fixtures; Trash stockpiled in the stairwells; Deferred maintenance throughout This is the worse of the worse -- not the environment Extended Stay marketing has cul... read more

Anonymous 

on Expedia

8 years ago

dirty Heavy chemical smell in room, cigarette butts littered outside room, noisy, bath tub dirty 

Elizabeth 

on Expedia

8 years ago

Don't expect the requested Paid in advance for one night smoking via Orbitz. Nice girl at desk - she said no more smoking rooms. She could check at other locations but I would have to pay again. I booked this location because it was the others didn't have smoke rooms. Knowing I couldn't get another room I took non-smoke room. Room was clean. The dresser/night stands drawers would not stay on track. No hangers. Bathroom tub was plastic and perfect if you like to stand in dirty water because of slow drain. Overall room was goo... read more

Ying 

on Expedia

8 years ago

Room not clean daily, had to go to office for supplies 

Larry 

on Expedia

8 years ago

Dirty, disrepair, rude staff, loud, ghetto. Worst place ever! We felt unsafe, no elevator - for a second floor disabled room access. Tried to charge me $45 extra, saying that the Expedia price was wrong! This place is pure ghetto!