Extended Stay America - Sacramento - Northgate

Business response:

Please accept my sincerest apologies for the cleanliness and maintenance issues you encountered while here. We have shared your concerns with my Housekeeping and maintenance teams, and we have taken actions to ensure that we do not repeat these issues in the future. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Barbara, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and letting us know your overall visit was a pleasant one. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future. Sincerely, Hotel Management 

Business response:

Demain, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Demain, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Thanks for the wonderful feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management