Extended Stay America - Sacramento - Northgate

Business response:

Okeine, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Andrew, thanks for the review of our hotel. We are delighted to know you had a relaxing stay with us and that our offerings were to your satisfaction. It was a pleasure to have you as our guest, and we look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Andrew, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Andrew, thanks for being a guest at Extended Stay America. We are thrilled to know you had a relaxing stay and were impressed with the courteous service provided by our staff. On behalf of our team, we appreciate you for highlighting their efforts. Thank you once more for the review, and we look forward to your future stay. Sincerely, Hotel Management 

Business response:

Thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

Please accept my sincerest apologies for the cleanliness and maintenance issues you encountered while here. We have shared your concerns with my Housekeeping and maintenance teams, and we have taken actions to ensure that we do not repeat these issues in the future. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Barbara, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management