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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The 1st and 2nd rooms that we were assigned were not ready, The Assistant Manager Apologized and upgraded our room for our inconvenience
Business response:
We understand your frustration and regret the inconvenience it caused. However, we are happy that our staff did their best to accommodate you. Nonetheless, we have discussed your comments with our team, and we have altered our procedures so this does not happen again. We hope you will give us an opportunity to make this up to you on a future stay at Extended Stay America. Sincerely, Hotel Management
My Extended Stay Another great stay. Love the room I've been in. This is the best one thus far. 5 stars from me.... Roberto, Darlene, and the other staff are doing a great job.
Business response:
Cynthia, thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went so well during your stay and that our team made for a memorable experience. We will share your compliments with the team especially the staff mentioned in the review. It was the pleasure of hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
My 2nd Home This is literally my home away from home. Roberto, the manager, has an excellent spirit and always provides excellent service. I csn honestly say that every staff member I've had an encounter with, including housekeeping, have always been professional and helpful. It's one of the main reasons I come back. Overall, I can say they should have 4 out of 5 stars for a rating. The other minor issues are things that corporate has to take care of. I believe I see them working on some of the rooms. They need to make sure ... read more
Business response:
Cynthia, thank you for being a loyal guest of Extended Stay America. We're glad to you are enjoying your time with us and that you were impressed with the service provided by Roberto and our team. We look forward to sharing your compliments with our staff. We want you to have a pleasant experience with us, so please let us know at the front desk if there is anything we can do to make your stay better. Sincerely, Hotel Management
For the price, it's perfect. Not fancy, but totally worth the price.
Business response:
Thank you for taking the time to post a nice review of Extended Stay America. We are glad to see you had a great time with us and that you were impressed with the value we offer. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
I had an EXCELLENT stay. I'm in the process if booking a few nights for this week.
Business response:
Cynthia, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
kamer oke, in en uit checken ook oke. alleen schoonmaken kamer mag echt beter. Haren in de wasbak en bad. Niet goed schoon gemaakt.
Business response:
Thank you for sharing your feedback. Although you had an overall pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
This is a great place to stay! The staff is very friendly. The rooms were clean and had all the amenities you would expect the price is perfect and we enjoyed our stay here.
Business response:
Jeff, thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
As i walked into the room, it was a typical Extended Stay room. However, in the bathroom, there was visible water damage on the door, wooden rack under the sink and on the wall. There was recent construction inside the room on the ceiling as there were the ceiling popcorns all over the bed and also underneath the comforter. There was no hair dryer in the room as well. Not Good!
Business response:
Thank you for reviewing our hotel. We're sorry for the cleanliness issues you encountered while you were here and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, know the items such as hairdryer are kept at the front desk and are always complimentary. We're sorry if this was not explained to you at the time of check-in... read more
Business response:
Allison, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.