Extended Stay America - Sacramento - Roseville

Business response:

Dear Guest, Thank you for taking a moment to share your thoughts. We are delighted to know that we exceeded your expectations, and the breakfast fruit bar added a pleasant touch to your stay. It is wonderful to hear this contributed to a good start to your day, and we appreciate you choosing Extended Stay America. We look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for this excellent review! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Extended Stay America. We'd love to host you again someday for yet another unforgettable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We are delighted to hear that you enjoyed a clean space and a welcoming team during your visit to Extended Stay America. Knowing that our efforts helped make your time with us pleasant truly means a lot. We always aim to create a relaxing stay for our guests, and your feedback encourages us to keep delivering that experience. We appreciate you choosing us and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are sorry to learn that several aspects of your visit affected your comfort, and we understand how disappointing that must have felt. Please be assured that our hotel maintains high levels of vigilance regarding pest control, and regular inspections are performed to help prevent such issues. Your observations about room features and activity around the property have been shared with the appropriate teams. We appreciate you bringing these matters to our at... read more