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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room we booked was not available- they sold all of them even though I had a reservation, so we were moved from 2 queen beds to a king and a couch. Not what I reserved, but the hotel attendant offered a discount for the inconvenience and I appreciated that. The duct tape on the couch was really low end. I realize this is a budget hotel, but this was pretty bad.
Business response:
Dear Gina, Thank you for sharing your feedback. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience caused. We do everything possible to honor requests; however, depending on our occupancy, it is only sometimes possible. Further, we are sorry that the room had housekeeping issues and that you were uncomfortable with it. Your remarks will be discussed and shared with the team so that this action can be looked into. We are very grateful for your patience. Considering our a... read more
Waited about 20-30 minutes to check in since no one was at the front desk.
Business response:
Dear Michal, Thank you for the review. We apologize for any inconvenience you experienced while waiting. Your time is valuable, and we regret any delay in our service. We appreciate your patience and will work to improve our efficiency to ensure a smoother experience for all our guests. Thank you for bringing this to our attention.Sincerely,Hotel Management
The receptionist I think her name was Alissa is an excellent employee. I hope you do something nice for her.
We arrived late at night with a last minute booking and only stayed for the night. We had our two year old with us and the extra space in the rooms and kitchen area was very nice. Place was clean and quiet. Staff was friendly.
Business response:
Dear Michelle, Thank you for posting such kind comments about our hotel, especially our spacious room and inbuilt kitchen. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved our friendly staff.Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
Old room, not clean. It’s an older place. There were condensation or water damage in the bathroom. The bathroom handle looked broken didn’t close properly. Towels were cleaned but had stains. Overall area is nice, customer service was great but they have a problem with homelessness in the area.
Business response:
Dear Hang, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We are committed to upholding a high standard of quality and service and will be sure to look into this further. Thank you so much for bringing this to our attention. We hope you will return soon so we can provide you with the outstanding stay we are known for.Sincerely,Hotel Management
Nice Stay Overnight I needed a place to stay overnight. I looked on Hotels.com and selected Extended Stay America. The experience was good.
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 4.1 star rating with 1,091 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.