Extended Stay America - Sacramento - Roseville

Business response:

Carlos, we are glad you liked some aspects of our hotel, and overall, your stay was satisfactory. However, we are sorry if you were disappointed with any part of your visit. We hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your comments about your experience at Extended Stay America. We are delighted how much you enjoyed your stay with us and appreciate your kind compliments about our Front Desk Team. We will be sure to share your review with them as they will be so pleased. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Abel, thank you for reviewing your stay at Extended Stay America. We are glad your check-in experience was smooth and that you were pleased with our friendly staff. Additionally, we appreciate your feedback regarding areas where we can improve. It was our pleasure hosting you, and we look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Neil, thank you for choosing to stay with us. We are sorry our staff was not responsive to your request and the inconvenience you had due to it. Please be assured that we have shared your feedback with the appropriate team to be more diligent going forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Matthew, it is a pleasure to read your fantastic review of the Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Janet, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Stephen, we appreciate you taking the time to leave your rating and are happy you liked various aspects of your stay. However, we are sorry if we were not at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Bre, Thank you for your review we are always striving to do better and make our guest experience great! Glad you felt cozy at our hotel and your stay was a happy one! 

Business response:

It was disappointing to read you didn’t have an excellent stay with us. We offer our apologies for the housekeeping issue you encountered in your room. Your feedback regarding is discussed with the team to take corrective action and ensure we deliver clean accommodations moving forward. Please consider staying again with us, as we would love the opportunity to make it up to you. Sincerely, Hotel Management