Extended Stay America - Sacramento - Roseville

Business response:

Helen, thank you for sharing your thoughts about your stay with us. It is good to know you were pleased with our cordial associates and your clean suite. However, we are sorry for not meeting your expectations with the appearance and cleanliness of our property. We are grateful for your feedback and will share it with the appropriate individuals in our organization. It is also disappointing to learn about the smoke issues you experienced. We have strict policies where we prohibit smoking in some areas, so we appreciate your ... read more

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Angee, thank you for staying at Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you, and we hope to do so again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your fabulous rating and for letting us know your stay at Extended Stay America was great. We also appreciate your suggestions and have taken note of it. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are pleased to know you had a comfortable stay and enjoyed your time with us. We appreciate your feedback and have made a note of it. We look forward to your next stay with us. Sincerely, Hotel Management 

Business response:

Dan, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Kathleen, we appreciate you taking the time to leave your rating and are happy you liked some aspects of your stay. However, we are sorry if we were not at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management