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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible service and very unwelcoming Rude staff. Only warned about being towed W/O parking tag, kicked out if no mask and GM using foul language after a phone call. NOT welcoming at all. Will not return to this hotel.
Business response:
Thank you for sharing your experience and we apologize for what transpired. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure these issues are not repeated. We regret the inconvenience caused and appreciate your patience. Sincerely, Hotel Management
Good service The check in was excellent! Thanks to the gentleman in the front desk who made the check in process very smooth. The rooms were clean overall but it had a weird stench in the rooms and the hallways. One particular hallway smelled like straight up dogs which we don’t mind because we’re dog persons also but to some it might be unpleasant.
Business response:
Kevin, thank you for sharing your feedback with us. Although you liked our courteous associates and your clan suite, we apologize for the inconvenience you experienced in the hallways and your suite. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. We hope you will allow us to host you again. Sincerely, Hotel Management
Some small issues, but staff was quick to help out when brought to their attention!
Not what we expected The hotel smelled like smoke. The room was filthy. Sheets had stains. On the second night my colleague left her room key and needed another one. The front desk person just gave her a key without checking ID or anything in the computer system. We literally could’ve gotten a key to any room. This made us feel incredibly unsafe.
Business response:
Daniel, thank you for reviewing your stay with us and for taking the time to post a review. We are glad you were pleased with most aspects of your stay. However, we apologize for the cleanliness issues you encountered and for the concerns that kept your stay from being perfect. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We appreciate your feedback and hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Enjoyable stay It was a pleasant stay. Want to get away from home for a night. Enjoyed my time there.
Business response:
Kristine, thank you for choosing Extended Stay America and for taking the time to post a review. We are glad you had a pleasant stay with us and that we were able to meet your expectations. Thank you again, and we hope to have the chance to welcome you back soon. Sincerely, Hotel Management
We should asked for more shampoo and conditioner.
Business response:
Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Service at front desk was excellent. Stay was quiet and clean.
Business response:
Thank you very much for sharing your review of Extended Stay America. We are thrilled to know you liked the service provided by our associates at the front office and that you had a comfortable stay at our well-maintained hotel. We appreciate your praises and look forward to hosting you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 4.1 star rating with 1,143 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.