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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it was clean, staff was nice, somethings are just a little outdated but the price makes up for it.
Business response:
Thank you for the feedback
A very nice and friendly staff!
Business response:
Dear Leo, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments are shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management
It was close to where we need to be for a weekend tournament .
Affordable place to stay. Bed is comfortable. Heat and water work well. Sheets soft and clean. Lots of pillows. Hot coffee and cocoa and oatmeal are comforting. Kitchen in the room. Some deferred maintenance noted on refrigerator and stove. Some trash and debris in hallway. Staff seem stressed. They were doing a good job but literally groaning and pulling their hair with frustration, over basic tasks during check in.
Business response:
Dear Teresa, We are delighted you loved so many aspects of the hotel and that your overall stay was pleasant. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to advance our services, and we appreciate your feedback. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management
Average at best This hotel is pretty average. Most of the staff seemed indifferent. There's kind of a funky smell throughout the whole building. Lots of places where just a little TLC would make this place a little better, but there just doesn't seem to be any effort to elevate the property. It's dog friendly, which is great...but the other guests didn't seem to pick up after their pets. The locking mechanism on our door was difficult (you had to close the door just right for it to engage) and nothing was done to fix that pr... read more
Business response:
Dear Daniel, Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations during your visit. Our front desk is staffed around the clock to make you as comfortable as possible, and we are sorry if you reported a problem, and we did not respond. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you dese... read more
It was hard to sign into Wi-Fi. I thought there was breakfast included.
Business response:
Dear Michael, It is good to know you enjoyed your stay with us. Our guests count on continuous access to our complimentary Wi-Fi, so we apologize for the short service interruption during your visit. Our maintenance team has been notified to ensure the issue is corrected. Please accept our apologies for any disappointment you experienced due to our breakfast options; your feedback about the same is shared with our Brand Leaders for further improvement. It was our pleasure hosting you, and we hope you will stay with us again ... read more
Area was fine--floor in room not clean--bkfst bar no milk for cereal--no glasses or dishes in room but maybe that is because residents steal them other than that ok
Business response:
Dear Clair, We appreciate your constructive feedback. We are glad you had a pleasant stay, but we are disappointed knowing we did not meet every expectation. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,281 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.