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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really!! Waited 40 min for checkin no one answered the phone outside no one in office. Got a room with pull out bed and no bedding in room and not offered either. Pull out bed mattress was disgusting refused to lay on it so other person just slept on couch. No remote in hotel room either. Just overall bad experience.
Business response:
Jennifer, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
No room at the inn! I confirmed my reservation earlier in the day, and asked the person to mark us as late check in, since we weren’t arriving until after 1am. Our taxi dropped us at the property in the pouring rain, only to be greeted by a locked lobby door, and a person on the phone informing us that they overbooked, don’t like People who book through Hotels.com, and they had nothing for us. After 24 straight hours of travel, to be left in the rain at 1:30am is unacceptable. I will never attempt to stay at this property ag... read more
Business response:
Thank you for sharing your experience. We are truly sorry for the reservation issue you experienced. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly appreciate your patience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I went there in the mid night, I have been told there is no room for me. I told I have reservation through hotels.com. They said, they are not responsible for it.
Business response:
Vijayakumar, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Joel, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The place was dirty, tub was dirty, no towels when we arrived.
Business response:
Thank you for being our guest. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect ... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I checked in and expected the place to be nice. But as I walked to my room I could really see the place looked run down. The interior of the room was ok. But I wouldn't stay there again.
Business response:
Osvaldo, thank you for sharing the specifics of your stay. We are sorry our hotel did not meet all your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Will not be back First impression, smells like cigarette smoke. Had to sleep with window open ro get some kind of fresh air. Booked 2 bed room instead put in a 1 full size wheelchair accesible room which was dirty smaller tjan expected & uncomfortable.
Business response:
Please accept our sincere apologies as we couldn’t provide you with the room of your choice and for the odor issue you encountered while you were here. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.