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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Called ahead and said we would be arriving very late (around 1am) . Front desk said no problem. After driving 12 hours we get here and and the desk clerk says they are doing an audit for the next 20 minutes and she can't check me in until then....keep in mind it's 1am. So we go out into the car and wait. Come back at 1:30am and am checked in. Took forever because the clerk couldn't get the pet fee charged. After a few she said they would just do it in the morning during check out. We go to our room...there's people out drink... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. Your feedback has been shared with every department involved. We hope you w... read more
Bad experience
Business response:
Maria, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The property was in poor condition and loud. The air conditioner was loud the fridge was loud and the walls were very thin
Business response:
Thank you for reviewing your stay. We are sorry for the maintenance and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Was moved from property because there was no rooms available. Bought the room online and when I got there they said they did not have a room available and was moved to another location.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Your frustration is comp[letely understood, and we truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Had a reservation, called Hotel 6 hours prior to arrival telling them I would be arriving later that night, was assured there would be no problem,arriving later that night was told there were any clean rooms available because they were short staffed, there were other customers told the same. WORST HOTEL RESEVATION EXPERIENCE And I have a pending charge from this Hotel some Nerve
Unprofessional I asked for a late check out and they said it would be noted and as I’m in the shower a man was opening and yelling in my door. Very unprofessional.
Business response:
Rebecca, thank you for choosing to stay with us. Please accept our sincere apologies for not living up to your expectations. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
I was given a room that someone else was staying in and then given another dirty room with someone’s belongings in there Finally 3rd time I got a clean room.
Business response:
Thank you for reviewing your stay with us. We apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Your feedback was shared with the appropriate team and we have taken steps to ensure this does not happen in the future. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.