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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ROACHES Room was infested with roaches. Asked to move and they said no room available. Took 4 days to get refund.
Business response:
Christopher, we are sorry for the roach you saw. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Terrible experience Service was terrible, room was ok. Wasn’t very clean. The entire floor was sticky. I would never stay there again. First impression, I was in the line to check in and the lady in front of me was complaining because the room she was assisted had a naked man smoking in it when she opened the door. The lady working didn’t seem surprised at all. That in itself should tell you everything you need to know.
Business response:
Brock, please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Wow, what can I say. The lobby was tiny and not clean. The staff not friendly. Walking to my room I realized I made a mistake. There was a pile of trash by the dumpster, the walking paths were stained and dirty. There were sketchy people all over the place, 3 and 4 families staying the rooms around me. When I walked in my room there was no bed skirt on the bed, the cabinets were worn and there was a roach on the bathroom wall. The bathroom smelled of urine. I was disgusted. I called the lobby and complained and they hung up ... read more
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Dirty dirty no towels or shower curtain
Business response:
Ernesto, thank you for your review. We apologize for the housekeeping issues you encountered while you were here. Please be assured that we have shared your feedback with the appropriate department to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Also, know the items such as towels and linens are kept at the front desk as per the brand standard and are always complimentary. We hope you will give us another chance to serve you better. Sincerely, Hotel Management
Rate extended stay America The hotel was awful dirty and basically old and unkept. Service was crap had to wait 10 minutes to check in because no one was at the desk. I will never stay at extended stay America even if I have to sleep in my car.
Business response:
James, thank you for your review. We are sorry for the problems in your suite and for the service issues you encountered. Your feedback will be shared with the appropriate team and will ensure the procedures are being followed. We value your feedback and assure you we do not disappoint you in the future. Please give us a second chance to prove ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.