Extended Stay America - Sacramento - South Natomas

Business response:

Scott, we appreciate you taking the time to write a review about your stay at our hotel, as your feedback is important to us. It was a pleasure to read that you enjoyed your visit and that you were impressed with our clean accommodations and courteous staff. Thank you for being our guest, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Tanya, thank you for your fantastic rating. We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management 

Business response:

Shannon, we are so pleased you came back to see us! Our team will be glad to know how much you enjoy your stays with us. Thank you for taking the time to share your positive experiences with future travelers, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Karen, we are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Chris, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Detrick, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry our kitchenware policy was not explained to you upon arrival and regret the inconvenience caused. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay and that we met all your expectations. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management