This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Service was great
Business response:
Beverlee, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
The staff treated us like we were their family
Business response:
It's so nice to read your positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
The lady at the front desk was awesome! Actually they all were! Nice rooms, very spacious and no noise. Everyone was minding their business. definitely will stay here again!
Business response:
We are happy you enjoyed your visit to Extended Stay America. Our goal is to provide a welcoming environment and a comfortable rest, and it looks like we succeeded. Your comments about our staff are awesome. We're very proud of our team of great people. Thanks again for the great review, and we hope to serve you again soon. Sincerely, Hotel Management
They need a better breakfast! They advertise a continental breakfast. I went to get food and it was a muffin, granola bars, and coffee!! Not very impressed!
Business response:
We appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Okay for the moneys worth. Fantastic customer service... Unfortunately that is all I can really say that was wounderful. Other than that, the room was fairly filthy. Even the soap has dirt on it (still trying to figure out tat one). The sheets had lots of hair that was not mine and both neighbors on either side of me had very yappy dogs that let you know they were there. The price was great though, so despite everything that happened I will be returning again.
Business response:
Thank you for reviewing your stay with us. We apologize for the cleanliness issues in your suite. Your feedback will be shared with the appropriate team to ensure we are more diligent going forward. However, we are glad the rest of your stay was pleasant, and you especially liked our friendly service. We are happy to know that you will choose us again and look forward to hosting you soon. Sincerely, Hotel Management
This property is very run down. The bed was lumpy and the shower had rust stains. Also alot of ambiant noise.
Business response:
Thank you for reviewing your stay with us. We are sorry for the issues you faced. Our duty is to provide a fresh, clean and well-maintained environment to all the guests, and we apologize we fail in your case. We also apologize for the noise issues you faced. Your feedback will be shared with the appropriate team so that action can be taken to prevent this from happening again in the future. We appreciate your business and hope to have a second chance to prove ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 4.3 star rating with 1,378 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.