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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No thrills here. Where do I start, so arrived just after 10 pm, the young lady who checked me in was very polite. The disappoint begins when I start the journey to my room. Walkways could use a good power washing. My room had no dishes or cookware in the room. My non-smoking room smelled like a smoke pit. Microwave and top of refrigerator could use a deep cleaning. I journeyed back to the lobby to obtain dishes, there was no clean silverware available, I was given plastic ware as a substitute. So the next day, I stop in the ... read more
Business response:
Tara, thank you for your review. We are pleased to know you liked ur front desk associate, but we are sorry for the odor issue you encountered in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. Also, we have shared your concerns with the appropriate team as it will help us to improve our service and facilities moving ahead. We hope to have another opportunity of welcoming you back soon... read more
Bad service.....they make bis mistake. very bad service; they gave me a key to a busy room
Business response:
Thank you for being our guest. We apologize for the unfortunate incident you encountered at the time of check-in. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We have shared your feedback with the staff members, and steps have already been taken to prevent these mistakes from being repeated in the future. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Though the location is ideal and close to the airport, And check in took less than a minute, i was disappointed that some guests (I think they are extended stay guests) smoke marijuana outside of the rooms and some of the second hand smoke lingered into common areas. There were trace amounts that can be smelled in my room. I figured since I was sleeping there for a few hours I can deal with it. They need to clean carpets regularly.
Business response:
Tim, thank you for staying with us. We are pleased to know you liked our location, but we are sorry on behalf of other guests smoking. Our policy allows smoking in certain areas and we understand if this frustrated you and negatively impacted your experience. We wish we would have been given the opportunity to make it up to your prior to your departure. Thank you again for the feedback. We appreciate your feedback and hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 4.3 star rating with 1,416 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.