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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad service.....they make bis mistake. very bad service; they gave me a key to a busy room
Business response:
Thank you for being our guest. We apologize for the unfortunate incident you encountered at the time of check-in. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We have shared your feedback with the staff members, and steps have already been taken to prevent these mistakes from being repeated in the future. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Though the location is ideal and close to the airport, And check in took less than a minute, i was disappointed that some guests (I think they are extended stay guests) smoke marijuana outside of the rooms and some of the second hand smoke lingered into common areas. There were trace amounts that can be smelled in my room. I figured since I was sleeping there for a few hours I can deal with it. They need to clean carpets regularly.
Business response:
Tim, thank you for staying with us. We are pleased to know you liked our location, but we are sorry on behalf of other guests smoking. Our policy allows smoking in certain areas and we understand if this frustrated you and negatively impacted your experience. We wish we would have been given the opportunity to make it up to your prior to your departure. Thank you again for the feedback. We appreciate your feedback and hope to welcome you back soon. Sincerely, Hotel Management
Walls were paper thin. I could hear everything and could barely get any sleep. Also didn’t have a blow dryer or iron in the room.
Business response:
Thank you for reviewing your stay. We are sorry for the disappointment you had with our in-room amenities and regret and noise issue you encountered. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Please know, our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk a... read more
Clean and basic. Fine for price but no hair dryer or extra pillows.
Business response:
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It is great to know you had an enjoyable stay, and you found us to be a good value. Thank you for your wonderful comments about our comfortable hotel. For future information, amenities such as hairdryers and toiletries are available and complimentary at the front desk at any time, and our team gladly delivers these items to yoursuite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly go... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 4.3 star rating with 1,378 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.