Extended Stay America - Sacramento - West Sacramento

Business response:

Dear Gary, Thank you for selecting Extended Stay America during your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Your remarks about our staff delighted us. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management 

Business response:

Dear Brittany, Thank you for sharing your feedback regarding our complimentary grab-and-go breakfast offerings. We appreciate your suggestion for expansion and will certainly consider it as we continually strive to enhance our guests' experience. Your input is valuable to us as we aim to provide a variety of options to cater to everyone's tastes. We hope to have the opportunity to welcome you back and offer an even more satisfying breakfast experience in the future.Sincerely,Hotel Management 

Business response:

Dear Stacy, Thank you for dedicating the time to share your experience. Please accept our sincere apologies for anything other than a completely satisfying stay. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we did not meet these expectations. While we know this cannot change your recent experience with us, please know that our front desk is available at any hour to help make you as comfortable as possible for future visits. We are grateful for your feedback and hope you... read more

Business response:

Dear Anna, We're delighted to hear you had a clean stay at Extended Stay America! Providing a comfortable and tidy environment for our guests is our priority. Your satisfaction is our greatest reward, and we appreciate your kind feedback. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management