Extended Stay America - Sacramento - West Sacramento

Business response:

Dear Kuniomi, Thank you for your feedback regarding your recent stay at Extended Stay America. We're happy you found our location convenient, with good transport links and a quiet environment. However, we apologize if you were disappointed by the lack of amenities during your stay. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. It was our ... read more

Business response:

Dear Tobi, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. You enjoyed your comfortable suite and fully equipped kitchen. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. Please return soon! Sincerely,Hotel Management 

Business response:

Dear michael, Thank you for staying with us and posting your review. We are sorry for your disappointment with our complimentary grab-and-go breakfast. Please be assured that we will review your concerns with the appropriate individuals in our team and follow up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management 

Business response:

Dear Carlos, Thank you so much for your outstanding review. We are glad that everything went well during your stay and made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management