Extended Stay America - Sacramento - West Sacramento

Business response:

Dear Kara, Thank you for sharing your experience about your stay with us and for your beautiful comments about our associates. However, we want to extend our sincere apologies for not doing so in the areas you outlined. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will consider giving us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management 

Business response:

Dear Vishal, Thank you for your positive feedback! We are pleased that you found our location convenient with easy freeway access. Our team takes pride in maintaining a clean and spacious environment for our guests to enjoy. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit to the area!Sincerely,Hotel Management 

Business response:

Dear Satish Reddy, Thank you for sharing your feedback with us. We appreciate your perspective and apologize for any inconvenience regarding breakfast options. We strive to provide comfortable accommodations and will take your comments into consideration for future improvements. We hope you enjoyed your overall stay and look forward to welcoming you again soon.Sincerely,Hotel Management 

Business response:

Dear Gary, We are pleased that you have selected Extended Stay America for your accommodation needs. It is our foremost goal to provide a genuine home away from home experience for all our guests, and we are committed to ensuring that each visitor enjoys a comfortable and relaxing stay. We sincerely appreciate you taking the time to acknowledge our efforts. We look forward to the opportunity to welcome you back in the near future.Sincerely,Hotel Management