Extended Stay America - Sacramento - West Sacramento

Business response:

Dear Isaiah, We thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review and learn you found our hotel so comfortable and spotless, including our location. Hosting you again when you return to the city would be an honor for our team. Have a wonderful day, and travel safely.Sincerely,Hotel Management 

Business response:

Dear Miguel, Thank you for taking the time to share your feedback. Please accept our apologies for disappointing you with the breakfast and the smell of the hotel. When we receive this type of valuable feedback, it is always shared with the appropriate leaders. Hence, they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management 

Business response:

Dear Kuniomi, Thank you for your feedback regarding your recent stay at Extended Stay America. We're happy you found our location convenient, with good transport links and a quiet environment. However, we apologize if you were disappointed by the lack of amenities during your stay. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. It was our ... read more

Business response:

Dear Tobi, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. You enjoyed your comfortable suite and fully equipped kitchen. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. Please return soon! Sincerely,Hotel Management