Extended Stay America - Sacramento - West Sacramento

Business response:

Liz, thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests at our hotel. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. Thank you once more for being our guest, and we look forward to your return. Sincerely, Hotel Management 

Business response:

Kelcie, it is nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Briiana, thank you for your candid evaluation. We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry for the inconvenience you experienced. Please be assured that we will review this with our team to see what transpired. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management