This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The kitchen is nice but every dish must be requested. Blankets must be requested. No coffee maker or supplies in room except a bar of soap—not even a hair dryer. Breakfast is a standup, grab a bar or oatmeal packet and premade coffee. No seating in lobby. No exercise room or pool. But rooms are spacious with a recliner, 1 desk, and a table. It is clean.
Business response:
Lynn, thank you for being our guest. We regret your disappointment with our facility and are sorry our hotel did not have a pool or fitness center. We will take this opportunity to ensure our website is clear, and our front desk staff offers clear communications about our offerings. Also, the coffee maker and hairdryer for your room are kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. We hope to have an opportunity to host you in the future. Sincerely, Hotel Management
Comfortable, neat room. Really like the small kitchen
Business response:
Thank you for the review of your stay at Extended Stay America. We are glad you loved our clean, well-equipped kitchen and had a comfortable stay. Thank you for including us in your travel plans. We look forward to welcoming you back soon. Sincerely, Hotel Management
Basically, as named, it's a long-term stay hotel. There is nothing fancy-shmancy about the facility. It may require you to prep amenities that you use on daily bases. It's clean. But, again, there just is nothing fancy-shmancy about the facility.
Business response:
Thank you for your recent stay at Extended Stay America. Although you were satisfied with most aspects of our hotel, we regret, we failed to impress you. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. Your constructive feedback is much appreciated as it helps us understand the expectations of our guests better. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Room was spacious and clean. Friendly staff, overall nice
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is delightful to know you loved our spacious rooms, and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. We look forward to welcoming you back soon. Sincerely, Hotel Management
Refrigerator was broken food went bad.
Business response:
Melissa, thank you for staying at our hotel. Although you had an overall pleasant stay, we apologize for the maintenance issue you encountered with the refrigerator in your suite. We have shared your concerns with the appropriate team to fix it immediately. We hope you will consider giving us a chance to serve you both better in the future. Sincerely, Hotel Management
It was roaches in the room, I was able to hear the people In the rooms on both sides of me
Business response:
Donita, we are sorry for how uncomfortable you felt in your room due to the insects and cannot apologize enough for the inconvenience this caused to you. Your frustrations are understood, and please be assured that as a precaution, our pest control provider has serviced the hotel. We are sorry for the noise issue which also impacted your stay. Please consider giving us another opportunity to host you and replace this experience with a much more positive memory. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 4.2 star rating with 1,520 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.