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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not stay at this property again. The desk clerk was awesome. Everything else, not so much. The entrance looked like the rear of most hotels. Firearms are not allowed even with permits. Only one elevator. The cleanliness of the room was questionable with crumbs between the cushions of the chair to dried white substance on the wall next to the shower. There was no garbage receptacle in the room. And with multiple people hanging around outside , safety was questionable. Breakfast was a grab bag.
Business response:
Dear Dave, Thank you for providing feedback regarding your recent stay with us. We are glad you were satisfied with the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We've shared your concerns with the appropriate individuals, and we're following up to figure out how we can enhance our service to our guests. We hope you will give us another opportunity so we can leave you with a much better im... read more
$25 pet fee per night not in original booking. Smoking and cigarette butts all over just outside lobby door, no smoking sign ignored and not enforced.
Business response:
Dear phillip, Thank you for sharing your experience at our hotel. We regret that you were disappointed with the rate of our pet fee. We never intend to mislead; therefore, we will review our third-party and official websites to ensure everything is up-to-date. Furthermore, we apologize for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. We have shared your ... read more
It was ran a ran down place I was surprised because the ratings were above a 5 when I booked the room.
Business response:
Dear ryan, Thank you for taking the time to connect with us about your time at our hotel. It is great to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management
Hotel staff was great but the property was run down and dirty. The room was also pretty dirty, the floor had dirt on it, there were hairs and dirt still in the bathroom and the bed cover had a yellow stain on it. Definitely needs and upgrade.
Business response:
Dear Kelly, Thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. Thank you for recognizing the service o... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 4.1 star rating with 1,349 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.