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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Their staff were super, but the company made checking in a nightmare.
Business response:
Dear Jeffrey, Thank you for choosing our hotel. We apologize for the concerns you experienced during check-in. Your comments have been shared with our team to ensure a better experience in the future. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management
Close to the airport and the transpirtation to the Airport. My driver was very friendly and engaging
Business response:
Dear Amie, Thank you for reviewing your recent stay with us at Extended Stay America. We're delighted that our convenient location and friendly transportation service added to your overall experience. We look forward to welcoming you back soon!Sincerely,Hotel Management
It was adequate for what we needed. You need to go to the front desk to get any and all kitchen equipment, including the coffee maker. The kitchen kit contains plate/utensils but nothing to clean them. The complimentary breakfast bar is limited (instant oatmeal, granola bars, packaged muffins). Adequate, but not some place I’d stay again.
Business response:
Dear Beth, Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards so our guests have an exceptional stay; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and how we can improve. We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
The hotel was fine but on the Hotels.com website it said they had free breakfast and they didn’t. We always look for hotels that have breakfast so it was disappointing.
Business response:
Dear Sherri, Thank you for your review; it's nice to hear you enjoyed your overall stay with us. However, we are sorry to know your disappointment with the breakfast. We have a complimentary grab-and-go breakfast, and we regret you did not get to enjoy it. Your feedback will be shared as we always want to improve our guest experience. We will address the staff at the front desk to make sure to give out information such as this upon arrival. We are pleased you chose our hotel, and we hope you will stay with us again soon. Sin... read more
Needs updating A little over priced for the quality of room. Needs some updating.
Business response:
Dear Guest, Thank you for being our guest and sharing your observations. We are glad your stay with us was mostly enjoyable, but we are sorry you felt our facility needed updating, and we regret that you were disappointed with the cost of your visit. We have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We hope you continue to se... read more
Super für Montage Ein gutes Hotel für Arbeiter auf Montage. Auf keinen Fall für Urlaub.
Business response:
Dear Guest, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincerely,Hotel Management
Good
Business response:
Dear arvydas, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to be your hotel of choice anytime you visit Salt Lake City.Sincerely,Hotel Management
Lobby and room were dirty. We were awoken at 5 am by the room above us yelling and fighting. Very seedy place.
Business response:
Dear Sally, Thank you for sharing feedback pertaining to your recent visit. Our team follows the most rigorous industry standards and strives to provide clean and well-maintained suites for every guest. Furthermore, we make every effort to ensure our guests make the most of their visit. Therefore, we regret not addressing the disturbance caused by some inconsiderate guests. We will share your remarks with our associates to prevent such matters from affecting future guests. While we know this stay did not meet your satisfacti... read more
Cheap but not so much... While the staff were nice and helpful, it feels like you're staying in an apartment building. 60% of the building are longterm full time residents. They hang out in the lobby and you can smell their dinners in the hallway. The parking lot is dirty and the lobby smells. If you want a cheap room with a kitchen close to the mountains, this will work.
Business response:
Dear Guest, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We will share these remarks with our associates as we continually strive to enhance our services. It was our pleasure hosting you, and we hope you will stay with us again whenever you visit the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,065 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.