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Extended Stay America - Salt Lake City - Sugar House
- Hotels
- Salt Lake City, UT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1220 E. 2100 S., Salt Lake City, UT, 84106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The customer service was great. The room was functional. The area around the hotel was busy and so it was a bit loud but the laundry facilities were great and easy to use.
All was well, everything was clean, things were a bit noisy, but passable.
Business response:
Dear Angela, Thank you for your feedback and for choosing to stay with us. We're glad to hear that everything was clean and met your expectations. We apologize for the noise you experienced and appreciate your understanding. Your comfort is important to us, and we are continuously working to ensure a more peaceful environment for all our guests. We value your insights as they help us improve. We look forward to hosting you again at Extended Stay America soon. Sincerely, Hotel Management
Location was right on the creek. Love the sound of the water from my room door. Accommodating are simple. But had everything I needed at a great price.
We have stayed there many times over the last 14 years. The so called renovated rooms were more like a cold hospital room. The floors were very dirty as was the elevator and hallways. The staff was pleasant but you had to go downstairs for anything you needed because there wasn’t even a hairdryer in the room.
Business response:
Dear Mary, Thank you for being a loyal guest and for your honest feedback. We apologize that the renovated rooms felt cold and that the cleanliness of the floors, elevator, and hallways did not meet your expectations. We appreciate your kind words about our staff and regret the inconvenience caused by the lack of in-room hairdryers. Your comments have been shared with our teams to improve these areas. We value your continued support and hope to welcome you back soon for a more comfortable stay. Sincerely, Hotel Management
Pleasantly surprised The room was quite comfortable and spacious. The hotel was under renovation and I’m sure will be great when it is finished. The breakfast is minimal with some muffins, nutrition-grain bars and oatmeal packets. The setting is next to a beautiful walking train with a path to SugarHouse park. The downside was that the parking is minimal (but a garage is available) and the Chick fil a in the parking lot can be very busy making it tough to get to the hotel.
Business response:
Dear Guest, Thank you for your thoughtful review and for choosing to stay with us. We’re delighted to hear that you found the room comfortable and spacious, and that you enjoyed the nearby walking trail and access to SugarHouse Park. We appreciate your patience and understanding as we undergo renovations to enhance our guest experience. We also acknowledge the limited parking and occasional traffic from nearby businesses and are actively exploring ways to improve this. Your feedback about breakfast is noted and will be consi... read more
A bit run down
Business response:
Dear Guest, We’re sorry to hear that you found the property a bit run down. While we aim to provide a comfortable and welcoming environment, we understand that some areas may require updates. Please know that we are actively working on improvements and renovations to enhance the overall guest experience. Your comments are valuable and help guide these efforts. We appreciate your stay with us and hope to provide you with a better experience in the future. Sincerely, Hotel Management
When we stayed there was RAINING, floor was wet so would be nice to have a "caution" sign in case someone slip and cause injury. Our room was OK, TV wasn't a good quality, bloory and hard to control Volume, so we stopped watching. The bathroom has been leaking from the faucet all night. We asked maintenance to fix it, and they came but did not fix the leak. Towels were like ... cleaning rugs, dirty and stained and very thin, worn-out definitely. need to change to the new one. Located by the beautiful park, wish the weather w... read more
Business response:
Dear Guest, Thank you for sharing your experience. It’s disappointing to hear that certain aspects of your visit did not meet expectations. Your concerns regarding safety, in-room equipment, and overall condition of amenities have been noted and shared with the appropriate teams for immediate attention. Guest comfort and satisfaction remain a top priority, and feedback like yours helps guide improvements. We hope to have the opportunity to provide a better experience during your next stay. Sincerely, Hotel Management
quiet clean
Business response:
Dear Guest, Thank you for your kind feedback. We are thrilled to hear that you found our hotel quiet and clean, as we prioritize providing a peaceful and comfortable environment for all our guests. Our team works hard to maintain high standards of cleanliness and service, and your positive comments are greatly appreciated. We value your feedback and are happy to know we met your expectations. We look forward to welcoming you back to Extended Stay America in the future for another enjoyable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sugar House
How is Extended Stay America - Salt Lake City - Sugar House rated?
Extended Stay America - Salt Lake City - Sugar House has a 4.1 star rating with 1,663 reviews.
When is Extended Stay America - Salt Lake City - Sugar House open?
Extended Stay America - Salt Lake City - Sugar House is open now. It will close tomorrow at 12:00 a.m.