Extended Stay America - Salt Lake City - Sugar House

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your kind comments about the cleanliness of the rooms and the welcoming nature of our team. We also understand the challenges you experienced with the check-in policy and breakfast options, and we apologize for any inconvenience this caused. Your observations have been shared with the appropriate teams to help enhance future guest experiences. We truly value your input and hope you will consider staying with us again, so we can provide a more sea... read more

Business response:

Dear Guest, A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, We are glad that you enjoyed your stay and that your suite was perfectly clean, just as it should be. Our housekeepers are among the best, and they genuinely care about your comfort. We endeavor to go above and beyond to ensure our guests have a memorable experience. Your compliments are not only rewarding but also encouraging. Thank you for being our guest at Extended Stay America, and we look forward to hosting you again on your next visit to Salt Lake City. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to know your overall stay was satisfactory; however, we regret that certain in-room items were not available upon arrival as you had anticipated. As part of our extended-stay concept, kitchenware and small appliances are provided upon request to ensure cleanliness and accommodate individual preferences. We understand this may come as a surprise, and apologize for any inconvenience it caused. Our team is always happy to assist with these needs. We appreciate your understanding and hope to welcome yo... read more

Business response:

Dear Guest, We are pleased to know our convenient surroundings and overall value suited your travel needs. Providing an accessible option in a desirable part of the city is important to us, and we are glad that aspect enhanced your visit. At the same time, we regret if the simplicity of the accommodations did not fully align with your expectations. Your perspective is appreciated and helps us as we continually evaluate the guest experience. We hope to welcome you back in the future for an even more comfortable and enjoyable ... read more

Business response:

Dear Guest, Thank you for sharing your experience. We are glad to hear that the room met your cleanliness expectations and that the location was convenient. However, we apologize for the discomfort caused by the heating system, bed, and breakfast service, as well as any aspects of the property that felt worn. Your observations are important and have been shared with our team to guide improvements in both facilities and guest amenities. We hope you will consider returning in the future, giving us the opportunity to provide a ... read more