Extended Stay America - Salt Lake City - Sugar House

Business response:

Dear Guest, Thank you for sharing your feedback and for noting the aspects of your stay that were convenient. We sincerely apologize for the condition of your room upon arrival, as this does not reflect the level of preparation we aim to provide. Your comments have been forwarded to our team, allowing us to address these concerns and reinforce our standards. We appreciate you bringing this to our attention and hope you will consider returning so we may offer a more comfortable and attentive experience. Sincerely, Hotel Manag... read more

Business response:

Dear Guest, Thank you for your fantastic review of Extended Stay America. We were happy to read that you liked our hotel, including our spacious and well-kept guest rooms. Many of our guests appreciate having the extra space, and we are glad you did, too. Thank you again for your feedback and for sharing your experience with future guests. We hope you will be back to see us again soon. Sincerely, Hotel Management 

Business response:

Dear Chad, Thank you for taking the time to share your experience. We appreciate your kind comments about our team’s hospitality and are genuinely sorry for the unacceptable condition of the linens and towels during your visit. This falls short of our standards, and we are addressing the matter promptly with our housekeeping staff. Your feedback is invaluable to our improvement efforts, and we hope to have the opportunity to provide you with a far better stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We are delighted to hear that you had a pleasant stay and truly appreciate you taking the time to share your thoughts with us. It is always wonderful to hear from satisfied guests, and your feedback means a lot to our team. Thank you for choosing Extended Stay America. We look forward to welcoming you back soon for another comfortable and enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Jessica, We are thrilled to hear you had such a great stay and that our team, especially Charlotte, made a positive impression. It’s wonderful to know you felt comfortable and well cared for throughout your visit. Your kind words mean a lot to us and motivate our team to keep delivering great service. Thank you for choosing Extended Stay America — we look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We are delighted to hear that you had an excellent stay and felt warmly welcomed by our team. It’s always rewarding to hear that our efforts to maintain a pleasant environment make a difference for our guests. Your feedback is truly appreciated and will be shared with our staff as encouragement. Thank you for choosing Extended Stay America — we can’t wait to host you again for another enjoyable visit! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We sincerely regret that certain aspects of your stay did not meet your expectations and apologize for any inconvenience you may have encountered. Your feedback has been carefully noted and shared with our team for review. We are committed to enhancing the quality of our accommodations and services. We value your input and hope you will consider giving us another opportunity to provide a more positive visit in the future. Sincerely, Hotel Management