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Extended Stay America - Salt Lake City - Sugar House
- Hotels
- Salt Lake City, UT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1220 E. 2100 S., Salt Lake City, UT, 84106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Over all rooms are decently updated. Spacious rooms. Nice staff! However, I booked my room a week prior to stay - upon check in we were told our room was not available yet. They informed us the room still needed cleaning - due to being short staffed. It was slightly inconvenient.
Business response:
Dear Kelsey, Thank you for sharing your feedback. We are pleased to hear that you enjoyed our spacious rooms and friendly staff. However, we apologize for the inconvenience you experienced with the room availability upon check-in. Our team strives to ensure all rooms are ready and clean for guests, and we sincerely regret any delay due to staffing challenges. Your feedback is valuable, and we are working hard to improve our service and efficiency. We hope to have the opportunity to provide you with a seamless experience on y... read more
The room was clean, the bed was comfortable, and the unit included a kitchenet. However, after two uses the shower became unusable. The staff informed me that corporate didn't want to make any repairs because they were going to renovate the facility. The staff were courteous but they didn't offer me another room.
Business response:
Dear steve, We’re glad to hear you found the room clean, comfortable, and well-equipped. However, we apologize for the inconvenience you experienced with the shower and understand how frustrating that must have been. We regret that we didn’t offer you another room and will ensure our staff is better equipped to handle such situations in the future. We truly appreciate your comments and hope to provide you with a better experience during your next stay. Sincerely,Hotel Management
Close to Sugar House amenities and I-80. Rooms were very dated; my room had a urine smell (they allow pets).
Business response:
Dear Kenneth, Thank you for your feedback! We're glad you found our location convenient near Sugar House and I-80. However, we sincerely apologize for any discomfort caused by the room condition. We strive to maintain a clean and fresh environment for all guests, and we will address this concern with our housekeeping team. Your input is valuable as we work on updates and improvements. We appreciate your stay and look forward to providing a better experience next time. Sincerely,Hotel Management
Could havebeen a little cleaner on the walkway
Business response:
Dear Dolores, Thank you for your feedback. We’re glad you stayed with us and appreciate your honest input. Cleanliness is a top priority, and we apologize if the walkway did not meet our usual standards. We will address this with our team to ensure better upkeep for future guests. Your comments help us improve, and we truly value your perspective. We hope to provide an even better experience on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sugar House
How is Extended Stay America - Salt Lake City - Sugar House rated?
Extended Stay America - Salt Lake City - Sugar House has a 4.1 star rating with 1,627 reviews.
When is Extended Stay America - Salt Lake City - Sugar House open?
Extended Stay America - Salt Lake City - Sugar House is open now. It will close tomorrow at 12:00 a.m.