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Extended Stay America - Salt Lake City - Sugar House
- Hotels
- Salt Lake City, UT
About this business
Location details
1220 E. 2100 S., Salt Lake City, UT, 84106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was wonderful and the room was pretty nice
Business response:
Dear Guest, Thank you for your wonderful feedback. We’re delighted to hear that you found our staff to be wonderful and that you enjoyed your room. Our team works hard to ensure every guest has a comfortable and welcoming experience, and it’s rewarding to know we succeeded during your stay. Your kind words motivate us to keep delivering great service and hospitality. We truly appreciate your support and look forward to welcoming you back for another enjoyable and relaxing stay at Extended Stay America.Sincerely,Hotel Managem... read more
Over all rooms are decently updated. Spacious rooms. Nice staff! However, I booked my room a week prior to stay - upon check in we were told our room was not available yet. They informed us the room still needed cleaning - due to being short staffed. It was slightly inconvenient.
Business response:
Dear Kelsey, Thank you for sharing your feedback. We are pleased to hear that you enjoyed our spacious rooms and friendly staff. However, we apologize for the inconvenience you experienced with the room availability upon check-in. Our team strives to ensure all rooms are ready and clean for guests, and we sincerely regret any delay due to staffing challenges. Your feedback is valuable, and we are working hard to improve our service and efficiency. We hope to have the opportunity to provide you with a seamless experience on y... read more
The room was clean, the bed was comfortable, and the unit included a kitchenet. However, after two uses the shower became unusable. The staff informed me that corporate didn't want to make any repairs because they were going to renovate the facility. The staff were courteous but they didn't offer me another room.
Business response:
Dear steve, We’re glad to hear you found the room clean, comfortable, and well-equipped. However, we apologize for the inconvenience you experienced with the shower and understand how frustrating that must have been. We regret that we didn’t offer you another room and will ensure our staff is better equipped to handle such situations in the future. We truly appreciate your comments and hope to provide you with a better experience during your next stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sugar House
How is Extended Stay America - Salt Lake City - Sugar House rated?
Extended Stay America - Salt Lake City - Sugar House has a 3.4 star rating with 2,727 reviews.
When is Extended Stay America - Salt Lake City - Sugar House open?
Extended Stay America - Salt Lake City - Sugar House is open now. It will close tomorrow at 12:00 a.m.