This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Sugar House
- Hotels
- Salt Lake City, UT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1220 E. 2100 S., Salt Lake City, UT, 84106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jason, we are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Amy, it is wonderful to know you enjoyed everything about your time at Extended Stay America and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon. Sincerely, Hotel Management
Business response:
Barbara, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Shady Characters but nice staff and surroundings When I was checking in, 3 police offers showed up. Not a good start to my check in. I had booked a pet room, however they were all booked and I was "upgraded" to a king suit on the 2nd floor. The place wasn't very clean and was trashy looking. There was a big bright light in shining directly into my room the whole night. I did not get a good night's sleep. My dog was barking a lot because of all the noise all night. A lot of shady characters staying in the hotel. However the a... read more
Business response:
Joe, thank you for choosing Extended Stay America. It's a pleasure to know you liked our ideal location and were impressed by the service provided by our courteous associates. However, we are sorry for the difficulties you encountered and for the cleanliness issues you experienced. Your feedback has been shared with our housekeeping team to make sure we are consistent with our service delivery. We also wish we had the opportunity the address the noise problem you faced while you were here. We hope to welcome you back so that... read more
Daniel at the front desk was super helpful. I made a booking online but the hotel was full. He upgraded me at no cost so I would have a place to sleep. I was incredibly grateful. Amazing service!
Business response:
Thank you for posting your kind review of the Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also glad you loved our courteous associates and appreciate you mentioning our staff member Daniel. We will also be sure to share your kind compliments with him as he will be so pleased. We look forward to hosting you again soon. Sincerely, Hotel Management
Getting on to property is difficult due to entry competition with fast food restaurant. Bathroom grout in shower was in need of cleaning and bath fixtures were coming away from the wall. Refrigerator compressor was excessively noisy making sleep difficult. Found garbage under the recliner when I moved it away from air conditioner. This was my second visit to this facility. I will not be returning. Had no contact with staff so cannot rate that part of survey.
Business response:
Kelly, thank you for being our guest. We are sorry for the issues you faced while reaching us and apologize for the problems you had in your room. We have shared your concerns with our team to take the necessary actions. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The facility was clean and well managed for our needs and we will be back. One challenge is the access off 2100 S is complicated by cars trying to get to Chic Fillet using the same cutout. It is dangerous and drivers are quite rude.
Business response:
Thank you for choosing Extended Stay America and for sharing your experience with fellow travelers. We are delighted that you liked our spacious and well-appointed suites. We value your feedback and look forward to seeing you again soon. Sincerely, Hotel Management
Utterly Outrageous Parking Decent place. Since it’s an “Extended Stay” there’s NO room service if your stay is fewer than a week. Additionally, the parking situation at this location is BEYOND horrific! Some genius decided to put in a Chick-fil-A in the SAME parking lot as the hotel! Parking spaces were sparse anyway, but now with the outrageous drive-through lines backed up onto the street for the restaurant, entry into and out of the narrow drive way of the hotel is ridiculous! It’s stupid and it’s just a matter of time be... read more
Business response:
Nicholas, thank you for your review. Although you had an overall satisfactory stay, we are sorry for any inconvenience you faced in the parking area. We value your feedback and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sugar House
How is Extended Stay America - Salt Lake City - Sugar House rated?
Extended Stay America - Salt Lake City - Sugar House has a 4.1 star rating with 1,573 reviews.
When is Extended Stay America - Salt Lake City - Sugar House open?
Extended Stay America - Salt Lake City - Sugar House is open now. It will close tomorrow at 12:00 a.m.