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Extended Stay America - Salt Lake City - Sugar House
- Hotels
- Salt Lake City, UT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1220 E. 2100 S., Salt Lake City, UT, 84106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I expected the hotel to be following strict guides for cleanliness since it was posted on signage all over the lobby and main entrance. However, i found a lot of hair on my bedding, towels, and the bathtub was still dirty. Many of the towels were also stainedwith yellow/brown and black spots. Thankfully, I had at least 1 towel that seemed to be brand new. It also smelled odd, sort of like smoke but it was a non-smoking room. There were air filters loosley placed over part of the window fan that I'm sure did nothing at all fo... read more
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered. Your feedback has been discussed with the appropriate teams to address the problems you outlined. Also, we are a non-smoking hotel, but on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. Moreover, we regret the instance you mentioned. It has been a top priority to coordinate our efforts throughout our hotel to ensure continuity in... read more
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Jonathan, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Edwin, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
John, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Convenient location for our needs and quiet, clean rooms.
Business response:
Thank you for the generous review of Extended Stay America. We are delighted to know you loved our location and were impressed with our clean accommodations. We value your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Good
Business response:
Mike, thank you for the perfect rating and your kind comment. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Melasari, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sugar House
How is Extended Stay America - Salt Lake City - Sugar House rated?
Extended Stay America - Salt Lake City - Sugar House has a 4.1 star rating with 1,666 reviews.
When is Extended Stay America - Salt Lake City - Sugar House open?
Extended Stay America - Salt Lake City - Sugar House is open now. It will close tomorrow at 12:00 a.m.