This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Sugar House
- Hotels
- Salt Lake City, UT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1220 E. 2100 S., Salt Lake City, UT, 84106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very nice and when i walked into the room there is a note from management that was actually signed not just printed. I do wish the room was cleaner, the shower in particular really needs a good scrub, it looks like there is mold growing around some of the tiles. The TV in the room is so old is kept switching between different screen ratios every few minutes which is annoying. Besides that everything was nice including the staff.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you liked most aspects of our hotel and that you had a nice stay here. However, we are sorry we missed meeting some of your expectations. Your feedback will be used as a training tool to improve our service moving forward. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management
Bathroom was in poor condition - si k drain stopper was broken, shower curtain too short, inadequate counter space. Breakfast was only small muffins, granola bars and instant oatmeal. Well located, but overall only adequate, not really good.
Business response:
Thank you for being our guest. We are sorry that you were unhappy with the condition of your bathroom. Your comments have been discussed with our maintenance team, and they are looking into it immediately. Also, your comments with regards to our grab-and-go breakfast have been shared with our Brand Leaders to improve our future guests’ experiences. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
ac in the room is not that cool.
Business response:
Thank you for staying at Extended Stay America. Although you had a nice time here, we are sorry for the problem you had with the HVAC unit. We have made a note of your feedback and have shared it with the maintenance team to take care of the issue and fix it immediately. Thanks again, and we hope to host you back in future. Sincerely, Hotel Management
I'll skip it next time the hotel is one step from a motel, it definitely smelled similar. the bed was hard, the towels were hard. I won't return but the staff was amazing and friendly.
Business response:
Shawn, thank you for taking the time to share your feedback. We are pleased to know you had an overall good stay ad that you were impressed with our courteous service. That being said, we are sorry for not meeting all of your expectations and have shared your concern with our team in an effort to improve our service. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Business response:
Terrence, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Night staff is rude.
Business response:
Thank you for posting a review of your stay with us. We apologize for the behavior of our associate, and we appreciate you for informing us of this incident. Please be assured that we have discussed your feedback with our front desk team, and we will redouble our efforts to ensure this does not happen again. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Nice place Nice place. I'll stay again.
Business response:
Rhonda, thank you for staying at Extended Stay America. We are thrilled to know you liked our convenient location and that you had a perfect stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Andrea, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sugar House
How is Extended Stay America - Salt Lake City - Sugar House rated?
Extended Stay America - Salt Lake City - Sugar House has a 4.1 star rating with 1,629 reviews.
When is Extended Stay America - Salt Lake City - Sugar House open?
Extended Stay America - Salt Lake City - Sugar House is open now. It will close tomorrow at 12:00 a.m.