Extended Stay America - Salt Lake City - Sugar House

Business response:

Teresa, we are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for being a guest at our hotel. Although you liked certain aspects of your stay with us, we are sorry you didn’t like our hotel policy and found our pricing to be expensive. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. t was a pleasure to have you as a guest, and we hope to see you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. It feels good to know you liked our convenient location and were impressed with the excellent service provided by our team. Thanks once more for the comments, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Deborah, thank you for posting such kind words about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your compliments with our team.On behalf of everyone here, we invite you to stay with us again the next time you visitSalt Lake City. ​Sincerely, Hotel Management 

Business response:

Jayde, we appreciate you for taking time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Dave, thank you for staying at Extended Stay America. We are glad you had a nice time here and that our location was perfect for your needs. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Linda, we are glad to know you had a pleasant time at Extended Stay America. It’s good to know you were happy with your well-appointed room, but we are sorry you were disappointed with our complimentary breakfast. Thanks for providing a feedback. We look forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Due to various local city /health dept. codes, the beds are not made up in advance and must be made at time of use. We provide a clean set of linens after every guests departs to ensure cleanliness for the nex... read more